Billing Specialist

Fire Systems of Michigan, LLC; Novi (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K with a company match

Medical, Dental and Vision Insurance

Company paid Short Term Disability

Company paid Long Term Disability

Company paid Life and AD&D insurance

Pre-tax accounts for health and dep. 1

Aflac

Vacation and Personal timePaid holida

Job summary

Fire Systems of Michigan, LLC in Novi, MI is seeking a Billing Specialist to manage customer invoices, handle portal uploads, and address billing inquiries in a fast-paced environment.

You will collaborate with service, sales, and accounting teams to ensure accurate invoicing, monitor accounts receivable, and support month-end close while delivering exceptional customer service.

This hourly position offers negotiable pay based on experience and quarterly bonus opportunities.

Qualifications

• Minimum 3 years of experience in billing or accounts receivable.
• Experience with invoicing software and accounting systems.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Excel.

Responsibilities

• Generate and issue accurate invoices for services rendered.
• Upload invoice information to portals and internal systems.
• Provide summary invoices and reports for large customers.
• Review service orders and contracts to ensure proper billing.
• Act as the primary contact for billing questions.
• Enter billing data into company systems and monitor aging.
• Reconcile discrepancies with internal teams.
• Assist in month-end and year-end close processes.
• Support accounts receivable collections and payment follow-up.

Skills

Attention to detail

Communication skills

Multitasking

Time management

Education

High school diploma or equivalent

Associate degree or higher in accounting/finance

Tools

Invoicing software

Accounting systems

Customer portals

Job description

About The Company

Fire Systems of Michigan is an affiliate company of Guardian Fire Protection and a leading provider of fire protection and life safety solutions, proudly serving businesses and organizations across Michigan for more than 40 years. Located in Novi, Fire Systems of Michigan delivers comprehensive fire and life safety solutions, including inspection, testing, design, installation, monitoring, and repair across a full range of systems such as fire alarms and monitoring, fire sprinkler systems, fire extinguishers, fire pumps, kitchen fire suppression, special hazards systems, and exit and emergency lighting. Known for exceptional customer service, technical expertise, and 24/7 emergency support, Fire Systems of Michigan partners with customers across diverse industries to ensure code‑compliant protection for people, property, and assets.

About The Company

Fire Systems of Michigan is an affiliate company of Guardian Fire Protection and a leading provider of fire protection and life safety solutions, proudly serving businesses and organizations across Michigan for more than 40 years. Located in Novi, Fire Systems of Michigan delivers comprehensive fire and life safety solutions, including inspection, testing, design, installation, monitoring, and repair across a full range of systems such as fire alarms and monitoring, fire sprinkler systems, fire extinguishers, fire pumps, kitchen fire suppression, special hazards systems, and exit and emergency lighting. Known for exceptional customer service, technical expertise, and 24/7 emergency support, Fire Systems of Michigan partners with customers across diverse industries to ensure code‑compliant protection for people, property, and assets. Please visit our website, www.firesystemsofmichigan.com, to learn more about us.

About The Opportunity

The Billing Specialist will be responsible for managing customer invoices, uploading billing information to customer portals, and assisting customers with any billing inquiries. This role requires attention to detail, excellent communication skills, and the ability to work well in a fast‑paced environment.

Compensation

• This is an hourly position based on experience. Pay is negotiable depending on candidate experience
• Quarterly bonus opportunities

Job Duties

• Invoice Management:
  • Generate and issue accurate invoices for services rendered to customers.
  • Upload invoice information to customer portals and internal systems as required.
  • Provide summary invoices and reports to large customers with a high volume of invoices.
  • Review service orders and contracts to ensure proper billing.
• Customer Interaction:
  • Act as the primary point of contact for customers with billing questions or concerns.
  • Address customer inquiries regarding billing discrepancies, payment issues, and service charges in a professional and timely manner.
  • Provide clear explanations of charges, payment terms, and any adjustments needed.
• Data Entry & Record-Keeping:
  • Accurately enter billing data into company systems and maintain up-to-date customer account information.
  • Monitor and track outstanding invoices and work to ensure timely payments.
  • Reconcile discrepancies in accounts and collaborate with internal teams to resolve issues.
• Accounts Receivable:
  • Track and monitor accounts receivable aging to ensure all invoices are accounted for and properly sent to customers for payment.
  • Send payment reminders to customers with overdue balances.
  • Work with the accounting department to resolve any issues related to payments or billing.
• Collaboration:
  • Coordinate with internal teams, including service, sales, and accounting, to ensure accurate and timely invoicing.
  • Work closely with the accounting department to assist in month‑end and year‑end close processes.
• Customer Satisfaction:
  • Provide exceptional customer service by resolving billing issues promptly and maintaining a positive relationship with customers.
  • Ensure all customer interactions are documented accurately and follow company procedures.

Qualifications

• High school diploma or equivalent; associate's degree or higher in accounting, finance, or related field preferred.
• Minimum of 3 years of experience in billing, accounts receivable, or similar administrative roles.
• Experience with invoicing software, accounting systems, or customer portals.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in Microsoft Office Suite, especially Excel.
• Knowledge of basic accounting principles is a plus.

Benefits

• 401K with a company match
• Medical, Dental and Vision Insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Life and AD&D insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal timePaid holidays
• Tuition Reimbursement
• Fire Systems of Michigan, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

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