Accounts Receivable / Collections Specialist

Empire Fire Protection Services Inc; Maplewood (NY); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental and Vision Insurance

Short Term Disability

Long Term Disability

Life and AD&D insurance

Pre-tax accounts

Tuition Reimbursement

Vacation and Personal time

Paid holidays

Aflac

Job summary

Empire Fire Protection Services Inc is seeking an Accounts Receivable / Collections Specialist to support prompt invoicing, payment collection, and accurate account management. The role emphasizes organization, communication, and detail-oriented work in a fast-paced team setting.

Responsibilities include itemizing and uploading invoices, contacting customers for payments, following up on delinquent accounts, and maintaining ERP records.

Qualifications

• Excellent verbal, written and customer service skills. Detail oriented a must!
• Proven ability to oversee essential business functions and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be very analytical and have excellent problem-solving skills.

Responsibilities

• Prepare and upload invoice information into customer web portals to effect payment.
• Contact customers by phone or email to collect outstanding debts.
• Follow up with delinquent accounts per established performance metrics.
• Maintain accurate records of collection efforts in the ERP system.
• Respond to daily account queries and settle disputes; email invoices and PDFs as needed.
• Prepare summaries and notices for past due invoices; manage customer data in databases.

Skills

Verbal communication

Written communication

Detail oriented

Organizational skills

Analytical thinking

Time management

Self-starter

Tools

Microsoft Excel

ERP system

Job description

About the Company

Empire Fire Protection Services is an affiliated company of Guardian Fire Protection and a leading provider of comprehensive fire protection and life safety solutions, proudly serving the Rochester region and communities throughout New York and Pennsylvania for more than 25 years. Headquartered in Rochester, Empire Fire delivers end-to-end services - including inspection, testing, maintenance, design, installation, and emergency response - across a full range of systems such as fire alarms and monitoring, fire sprinklers, fire extinguishers, emergency lighting, kitchen fire suppression, special hazard systems, fire pumps, and backflow prevention. Empire Fire is known for its safety‑first culture, technical expertise, and commitment to integrity, responsiveness, and long‑term customer partnerships.

Learn more at www.empirefps.com

About The Opportunity

Empire Fire Protection is looking to hire a Accounts Receivable / Collections Specialist. This is a very important and essential role in our company and the ideal candidate will have a can-do personality, be well organized, detail-focused and have excellent written and verbal communication skills.

Job Duties include but are not limited to

• Responsible for the prompt and efficient itemization, upload, and submission of invoice information into customer web portals, as required to effect payment
• Contact customer by phone/email to finalize collection of outstanding debts
• Contact delinquent customers via telephone and email and maintaining consistent follow up with these accounts in accordance with established performance matrix
• Maintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer's account in current ERP system
• Respond to daily account queries and inbound calls and settle customer disputes
• Follow-up in web portals for status of previously submitted items that remain unpaid
• Email invoice and work ticket PDF files to customers, where required.
• Preparation of summary billing using Microsoft Excel and/or Word
• Preparation and mailing of monthly past due invoice notices
• Adding and removing customers and/or demographic information into databases
• Answering incoming overflow calls from customers regarding their invoices
• Other duties as assigned

Qualifications

• Excellent verbal, written and customer service skills. Detail oriented a must!
• Prior experience in a commercial services company preferred, but not required.
• Proven ability to oversee essential business functions and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be very analytical and have excellent problem-solving skills.
• Self-Starter with great organization skills, especially time management skills.
• Above average knowledge of Microsoft Office Suite products, especially Excel.

Compensation

• Hourly pay; rate is dependent on candidate's experience
• Quarterly bonus opportunities

Benefits

We offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.

• 401K with a company match
• Medical, Dental and Vision Insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Life and AD&D insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

*Empire Fire Protection Services, LLC. is an Equal Opportunity Employer. Guardian does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, citizenship status, creed, ancestry, marital status, veteran status, or any other legally protected classification.

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