Billing Specialist

Mindlance; Lewisville (TX); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Reimbursement Coordinator for a remote full-time position. The ideal candidate will facilitate access to therapies for patients, managing calls and inquiries while ensuring quality support. Applicants should possess customer service experience, problem-solving skills, and familiarity with healthcare payer practices.

Qualifications

• 1-3 years experience in related field preferred.
• Previous customer service experience preferred.
• Knowledge of Medicare, Medicaid, and Commercial payer practices preferred.

Responsibilities

• Handle inbound and outbound calls, providing one call resolution.
• Create and complete accurate referrals and applications.
• Demonstrate superior customer support talents.

Skills

Customer Service

Multitasking

Problem Resolution

Education

High School Diploma or GED

Tools

Proprietary Software

Job description

Job Title: Reimbursement Coordinator
Duration: 6 Months
Location: Remote

LOCATION: 100% Remote
TRAINING AND WORK SCHEDULES: Your new hire training will take place M-F 8:00am-5:00pm CST, mandatory virtual attendance is required. Must attend 100% of training and pre-planned appointments/time off will not be accepted. This position is full-time (40 hours/week). 8:00am-5:00pm CST work schedule to be followed after training is complete.
Helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
Together, we can get life-changing therapies to patients who need them—faster.
Responsibilities:
Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
Responsible for reporting adverse events within the required timeframe
Create and complete accurate referrals and applications and keep updated on policy or procedural changes
Investigate and resolve patient/physician inquiries and concerns in a timely manner
Enter detailed information into company proprietary software while conversing via telephone
Place outbound phone calls for patient follow ups or confirmations
Demonstrate superior customer support talents
Interact with the patient referral sources to process new applicants
Steward patient accounts from initial contact through final approval/denial
Prioritize multiple, concurrent assignments and work with a sense of urgency
Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes
Qualifications:
High School Diploma, GED or equivalent work experience
1-3 years experience in related field preferred
Previous customer service experience, preferred
Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred
Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred
Ability to use well-known and company proprietary software for maximum efficiencies, preferred
Maintain a high level of productivity, preferred
Ability to multitask while conversing, preferred
What is expected of you and others at this level:
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”