Billing Specialist

Ampcus, Inc; Atlanta (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a motivated Billing Specialist to enhance their dynamic team. This role involves providing essential billing support, answering inquiries, and collaborating with various internal teams to ensure client satisfaction. Candidates should possess strong communication skills and a customer-centric approach, making this position ideal for those looking to grow in a supportive environment. Join a forward-thinking company where your contributions directly impact client experiences and operational success.

Qualifications

• Experience in billing support and customer service roles.
• Strong communication skills to present information clearly.

Responsibilities

• Answer inbound inquiries related to billing from clients.
• Collaborate with the Finance Team to resolve client inquiries.

Skills

Billing Support

Customer Service

Communication Skills

Salesforce

SAP

Education

High School Diploma

Bachelor's Degree

Tools

Genesys

Salesforce

SAP

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.

Job Title: Billing Specialist

Location(s): Atlanta, GA

Job Description:

The Billing Specialist I contributes to company objectives by providing frontline billing-related service and call support to internal and external clients, partners, and vendors. The Billing Support team is the first line of contact for customers with billing questions and interacts with all other Accounting Operations teams, including Contracts Processing, Accounts Receivable, Billing Operations, and Collections, as well as the F&I, DMS, and other Business leaders and Sales teams.

Job Requirements:

The expectations and responsibilities of the role include:

• Answer inbound inquiries via phone (Genesys) and email (Salesforce) from external and internal clients related to billing.
• Review, understand, and discuss contract terms, invoicing, and accounts receivable balances with clients.
• Present information to clients clearly and concisely, and document this information appropriately in Salesforce and SAP.
• Collaborate within the Finance Team (Contracts, Accounts Receivable, Billing Operations, and Collections) and other internal teams (e.g., Sales, Retention, Business Leadership) to resolve client inquiries.
• Work in EST hours (9 AM to 6 PM) and be able to sit in any time zone.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.