Billing Specialist I

Tech Providers,; Atlanta (GA); Remote; USD 45,000 - 55,000; Full time

Job summary

A leading company is seeking a Billing Specialist I for a fully remote position. The role involves handling client inquiries related to billing, reviewing contract terms, and collaborating with internal teams. Candidates should possess strong communication skills and experience in customer service, preferably in the Auto Retailing industry.

Qualifications

• 2-4 years of customer service experience.
• Experience in the Auto Retailing industry preferred.

Responsibilities

• Answer inquiries related to Billing via phone and email.
• Review contract terms and invoicing with clients.
• Collaborate with Finance Team to resolve client inquiries.

Skills

Communication

Multitasking

Decision Making

Education

Bachelor’s degree

Tools

Salesforce

SAP

Oracle RMB

Genesys Cloud

High Radius

Microsoft Word

Microsoft Excel

Job description

Position: Billing Specialist I

Location: 100% Remote

Duration: 6+ Months (Contract)

Responsibilities of the role include:

1. Answer inbound inquiries via phone and email from external and internal clients related to Billing.
2. Review, understand, and discuss contract terms, invoicing, and accounts receivable balances with clients.
3. Present information clearly and concisely to clients, and document this information appropriately in Salesforce.
4. Collaborate within the Finance Team (Contracts, Accounts Receivable, Billing Ops, and Cash App) and other internal teams (e.g., Sales, Retention, Business Leadership) to resolve client inquiries.

Primary Duties and Responsibilities

Knowledge, skills, and abilities required:

• Experience with Salesforce, SAP, Oracle RMB preferred.
• Experience with Genesys Cloud and High Radius preferred.
• Proficiency with Microsoft Word and Excel.
• Ability to multitask and make sound decisions in a fast-paced environment.
• Strong verbal and written communication skills, ability to stay calm under pressure, and confidently communicate with internal and external clients.

Education and Work Experience:

• Bachelor’s degree preferred.
• Customer Service Experience: 2-4 years.
• Experience in the Auto Retailing industry preferred.