Patient Contact Center Representative - Billing Specialist - CPC or CPB REQUIRED - Mon - Fri 8:[...]

Northeast Georgia Health System; Oakwood (GA); Remote; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Gesundheitsunternehmen in Georgia sucht engagierte Mitarbeiter, die eine positive Auswirkung auf die Patientenabrechnung und Kundenzufriedenheit haben möchten. Diese Rolle bietet eine unterstützende und dynamische Arbeitsumgebung, in der Teamarbeit und hervorragende Kundenservicefähigkeiten geschätzt werden. Sie werden in die Prozesse des Revenue Cycle eingeführt und erhalten umfassende Schulungen, um Ihre Karriere in der Gesundheitsbranche voranzutreiben. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem Umfeld arbeiten möchten, das Wachstum und Entwicklung fördert, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens ein Jahr Erfahrung in Inkasso, Kundenservice oder Büroarbeit.
• Kenntnisse über Revenue Cycle-Funktionen, einschließlich Versicherungsabrechnung.

Responsibilities

• Bearbeiten von Patientenanrufen zu Abrechnungsanfragen und Inkassotätigkeiten.
• Überprüfen von Konten auf Genauigkeit und Klärung von Unstimmigkeiten.

Skills

Kundenservice

Problemlösungsfähigkeiten

Detailgenauigkeit

Verbal- und schriftliche Kommunikationsfähigkeiten

Education

High School Diploma oder GED

Zwei Jahre Hochschulbildung oder Business School Erfahrung

Tools

Relevante Software-Anwendungen

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient billing and customer satisfaction
- Excellent customer service skills are valued and developed
- Engaging and dynamic work atmosphere with a focus on teamwork
- Comprehensive training and support provided for new employees

What to Expect (Job Responsibilities):
- Handle incoming and outgoing patient calls regarding billing inquiries and collection activities in a professional manner
- Perform collection activities on outstanding patient balances and offer payment arrangements as needed
- Review accounts for accuracy, verify balances, and resolve any discrepancies
- Research patient complaints and inquiries, keeping patients informed throughout the process
- Document all actions taken on accounts using appropriate codes for quality and process improvement

What is Required (Qualifications):
- High School Diploma or GED
- Minimum one (1) year of experience in collections, customer service, or business office
- Solid knowledge of Revenue Cycle functions, including insurance billing and collections
- Excellent verbal and written communication skills
- Strong problem-solving skills with attention to detail

How to Stand Out (Preferred Qualifications):
- Two (2) years of college education or Business School experience
- Familiarity with health insurance processes and EOBs
- Proficiency in using personal computers and relevant software applications
- Ability to remain calm and professional in stressful situations
- Experience in a high-volume call center environment

#HealthcareServices #RevenueCycle #CustomerService #CareerOpportunity #Teamwork

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