Billing Services Associate

Frankenmuth Insurance Company; City of Frankenmuth (MI); Presencial; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

Frankenmuth Insurance Company in Michigan is seeking an in-office Billing Services professional. The role focuses on handling customer inquiries, billing inquiries, premium payments, and refunds while maintaining account integrity and compliance.

The ideal candidate will demonstrate strong communication, teamwork, and the ability to learn new billing software quickly in a fast-paced environment.

Qualificações

• Ability to multitask in a fast-paced environment.
• Team player who collaborates with peers daily.
• Positive demeanor with strong verbal and written communication.
• Research problems to resolve and make decisions.
• Take ownership of follow-up work to service customers.
• Learn and adapt to new software quickly.
• Maintain confidential and sensitive information.

Responsabilidades

• Answer inbound calls and respond to inquiries in a timely and courteous manner.
• Analyze billing system information to service customers effectively.
• Respond professionally to customer inquiries via phone, email, or letter.
• Billing system entry to maintain account integrity.
• Handle inbound premium payments and refunds as applicable.
• Adhere to compliance regulations and security policies.
• Review and issue premium refunds and collections activities.
• Reconcile billing system daily/monthly and monitor AR balances.
• Perform other duties as assigned.

Conhecimentos

Multitasking

Team player

Positive demeanor

Problem resolution

Follow-up ownership

Software adaptability

Confidentiality

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

**THIS POSITION IS IN OFFICE**

Our team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services!

Essential Functions:

• Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed
• Analyze billing system information to service our internal and external customers effectively and efficiently
• Respond professionally to customer inquiries via phone, email, or letter
• Billing system entry, as needed, to maintain account integrity
• Handle inbound premium payments
• Adhering to all compliance regulations and security policies
• Review and issue premium refunds
• Review and evaluate internal collection attempts and send to a third party collection agency
• Daily/Monthly billing system reconciliation
• Monitor accounts receivable balances
• Performs other duties as assigned

Required Skills:

• Ability to multitask in a fast-paced environment
• Team player able to develop strong internal working relationships and collaborate with peers on a daily basis.
• Having a positive demeanor, good verbal and written communication skills, and professional in all aspects
• Ability to research problems to resolve and make decisions
• Take ownership of any follow-up work necessary to service customer
• Ability to quickly learn and adapt to new software programs
• Ability to maintain confidential and sensitive information

Required Experience

• High school diploma or general education degree (GED); or up to one-year related experience and/or training; or equivalent combination of education and experience.