Billing & Service Support Specialist

Aqualia - Municipal District Services; Katy (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Aqualia - Municipal District Services is seeking a Customer Care Representative in Texas to be the first point of contact for billing, payment, and service start/stop questions. You will assist customers via email, use AVR and Adjutant systems, and ensure accurate account documentation.

This role emphasizes customer satisfaction, accurate decision-making, and teamwork. Responsibilities include starting and closing accounts, obtaining required documents, researching discrepancies, and generating

Formación

• High School Diploma or GED required.
• Proficient with Microsoft Word, Excel, Outlook, and Internet
• Organized and detail oriented
• Strong problem-solving abilities
• Display good work ethic and team collaboration
• Ability to prioritize and manage time effectively
• Exhibit strong verbal / written communication skills
• Possess good typing skills

Responsabilidades

• Provide accurate and knowledgeable customer service via online
• Answer customer billing inquiries relating to their account using billing software (AVR) and work management software (Adjutant).
• Start new accounts and final accounts when residents move
• Acquire documents for new accounts and attach electronic copies to the account
• Follow up on required documents for new setups
• Research billing and payment discrepancies
• Create work orders for billing related field activities (reconnects, re-reads, etc.)
• Ensure accounts are well-documented after each call and enter data correctly
• Attend customer service training sessions to enhance industry knowledge and skills

Descripción del empleo

Aqualia - Municipal District Services is seeking a Customer Care Representative in Texas to be the first point of contact for billing, payment, and service start/stop questions. You will assist customers via email, use AVR and Adjutant systems, and ensure accurate account documentation.

This role emphasizes customer satisfaction, accurate decision-making, and teamwork. Responsibilities include starting and closing accounts, obtaining required documents, researching discrepancies, and generating