Patient Access Representative 1

The General Hospital Corporation; United States; A distancia; USD 24.000 - 35.000; Jornada completa

Descripción de la vacante

Mass General Brigham is seeking a Patient Access Specialist to support a smooth check-in and discharge process. You will greet patients, collect demographic and insurance information, verify coverage, and explain policies.

Remote role with Eastern business hours from 8:00 AM to 6:00 PM EST, working primarily from 399 Revolution Drive as needed. This position requires excellent communication, attention to detail, and the ability to manage multiple tasks while entering data into patient

Formación

• High School Diploma or Equivalent required.
• Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Basic computer proficiency.

Responsabilidades

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, as well as enter information into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager.

Conocimientos

Communication skills

Interpersonal skills

Attention to detail

Problem solving

Basic computer proficiency

Medical terminology knowledge

Insurance verification procedures

Multitasking

Fast-paced environment

Educación

High School Diploma or Equivalent

Descripción del empleo

Job Summary

Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.

Essential Functions

• Greet patients in a professional and friendly manner
• Collect and verify patient demographic and insurance information, as well as enter information into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies/procedures to patients
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Qualifications

• High School Diploma or Equivalent required
• Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Knowledge, Skills and Abilities

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Additional Job Details (if applicable)

• M-F Eastern Business hours required for remote role; hours range between 8AM-6PM EST
• A quiet, secure, stable, HIPPA-compliant workstation is required.

Remote Type

Remote

Work Location

399 Revolution Drive

Pay Range

$17.71 - $25.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.