Billing Quality & Revenue Assurance Apprentice

CITADEL Pacific Ltd; Tamuning (GU); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonuses

Job summary

CITADEL Pacific Ltd offers a Billing Operations & Controls Apprentice position in Guam, supporting administration, auditing, and QA of the CostGuard billing system. You’ll process switch call records daily and contribute to revenue assurance through audits and reporting.

The role involves troubleshooting billing issues, assisting with pre-billing and cycle checks, and maintaining billing accuracy while collaborating with internal teams.

Qualifications

• Must have a high school diploma or equivalent.
• Must be a US citizen or resident alien.
• Must be at least 18 years of age or older.
• Must have been a resident of Guam for a period not less than three consecutive years before entry into the program.
• Mayor’s Verification must be submitted upon hire.
• Must be able to attend a minimum of two classes per semester while working forty hours per week with IT&E.

Responsibilities

• Know and uphold established IT&E Mission, policies and procedures, Department and Division objectives, quality assurance and safety programs and standards.
• Perform ongoing billing audits and analysis to identify duplicate charges, missing charges, input errors, and other discrepancies.
• Generate switch compare reports to support revenue-loss analysis and strengthen billing controls.
• Monitor and audit customer account packages and plans to ensure accurate application of charges and features.
• Assist in reviewing high-usage activity (roaming, top-ups, load, data, long distance), especially for countries with high fraud risk.
• Respond to and/or refer customer billing issues to Customer Service; develop error queries and generate reports to help resolve issues.
• Prepare and provide weekly and monthly corrections logs for Customer Service and Operations, ensuring completion prior to each billing cycle run.
• Review and respond to online trouble ticket requests, documenting findings and recommending corrective actions.
• Perform manual or bulk updates—including additions, deletions, and modifications of products, features, and SKUs—to ensure billing accuracy.
• Investigate and troubleshoot CDRs and billing charges to support Customer Service in addressing customer inquiries and disputes.
• Develop, maintain, and distribute billing-related reports to support reconciliation, analytics, and auditing on a weekly and monthly basis.
• Provide subscriber information and call detail reports in response to subpoena requests in accordance with established procedures.
• Recommend process improvements and quality‑control enhancements for all departments.
• Perform other related duties as assigned.

Skills

High school diploma

US citizen

18+ years old

Guam resident 3+ years

Mayor’s Verification

Full-time study + 40h/week

Job description

CITADEL Pacific Ltd offers a Billing Operations & Controls Apprentice position in Guam, supporting administration, auditing, and QA of the CostGuard billing system. You’ll process switch call records daily and contribute to revenue assurance through audits and reporting.

The role involves troubleshooting billing issues, assisting with pre-billing and cycle checks, and maintaining billing accuracy while collaborating with internal teams.