Billing Integrity & Controls Apprentice

CITADEL Pacific Ltd.; Tamuning (GU); On-site; USD 21,000 - 30,000; Full time

Job summary

Billing Operations & Controls Apprentice at CITADEL Pacific Ltd. supports administration, auditing, and QA of the billing process within the CostGuard system.

Responsible for daily processing of switch call records and ensuring accurate charges across cycles; contributes to revenue assurance through audits and reporting. The role requires a high school diploma, Guam residency for 3+ years, US citizenship or resident status, and ability to work 40 hours/week while attending classes.

Qualifications

• Must have a high school diploma or equivalent.
• Must be a US citizen or resident alien.
• Must be at least 18 years of age or older.
• Must have been a resident of Guam for a period not less than three (3) consecutive years before entry into the program.
• Mayor’s Verification must be submitted upon hire.
• Must be able to attend a minimum of two (2) classes per semester as identified by program coordinator, while working forty (40) hours per week with IT&E.

Responsibilities

• Know and uphold established IT&E Mission, policies and procedures, Department and Division objectives, quality assurance and safety programs and standards.
• Perform ongoing billing audits and analysis, especially after pre-billing and draft billing cycles, to identify duplicate charges, missing charges, input errors, and other discrepancies.
• Generate switch compare reports to support revenue-loss analysis and strengthen billing controls.
• Monitor and audit customer account packages and plans to ensure accurate application of charges and features.
• Assist in reviewing high-usage activity (roaming, top-ups, load, data, long distance), especially for countries with high fraud risk.
• Respond to and/or refer customer billing issues to Customer Service; develop error queries and generate reports to help resolve issues.
• Prepare and provide weekly and monthly corrections logs for Customer Service and Operations, ensuring completion prior to each billing cycle run.
• Review and respond to online trouble ticket requests, documenting findings and recommending corrective actions.
• Perform manual or bulk updates—including additions, deletions, and modifications of products, features, and SKUs—to ensure billing accuracy.
• Investigate and troubleshoot CDRs and billing charges to support Customer Service in addressing customer inquiries and disputes.
• Develop, maintain, and distribute billing-related reports to support reconciliation, analytics, and auditing on a weekly and monthly basis.
• Provide subscriber information and call detail reports (CDRs) in response to subpoena requests in accordance with established procedures.
• Recommend process improvements and quality-control enhancements for all departments.
• Perform other related duties as assigned.

Skills

US citizen or resident alien

Guam residency requirement

Willing to take classes

Attention to detail

Education

High school diploma or equivalent

Job description

Billing Operations & Controls Apprentice at CITADEL Pacific Ltd. supports administration, auditing, and QA of the billing process within the CostGuard system.

Responsible for daily processing of switch call records and ensuring accurate charges across cycles; contributes to revenue assurance through audits and reporting. The role requires a high school diploma, Guam residency for 3+ years, US citizenship or resident status, and ability to work 40 hours/week while attending classes.