Billing Integrity & Controls Specialist

CITADEL Pacific Ltd.; Tamuning (GU); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

CITADEL Pacific Ltd. is seeking a Billing Operations & Controls Specialist to assist in administering and auditing the Coastguard billing process. You will monitor CDRs, perform quality assurance, manage rejected records, and analyze billing data to prevent revenue leakage.

You will coordinate with departments to ensure timely and accurate monthly billing. The role involves handling daily reports, troubleshooting discrepancies, and contributing to process improvements across IT&E and

Formación

• High School graduate with college or technical school computer coursework.
• Two years of experience as a computer operator or related telecommunications work.
• No licensure/certification required.

Responsabilidades

• Monitor daily CDR volume for shortages, fraud or erroneous conversions.
• Perform billing audits and analyses to catch duplicate or missing charges.
• Configure rates for roaming partners and audit rate changes.
• Run reports for Customer Service to resolve discrepancies and support billing cycle integrity.
• Update products/features/SKUs to ensure accurate billing.

Conocimientos

Analyzing data and interpretation

Customer problem solving

Clear communication

Educación

High school with computer coursework

Herramientas

Calix CMS

Descripción del empleo

CITADEL Pacific Ltd. is seeking a Billing Operations & Controls Specialist to assist in administering and auditing the Coastguard billing process. You will monitor CDRs, perform quality assurance, manage rejected records, and analyze billing data to prevent revenue leakage.

You will coordinate with departments to ensure timely and accurate monthly billing. The role involves handling daily reports, troubleshooting discrepancies, and contributing to process improvements across IT&E and