Billing & Process Optimization Analyst (Onsite)

Solve IT Strategies, Inc.; Town of Bristol (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Solve IT Strategies, Inc. is seeking a Billing Operations Specialist to serve as the primary contact for the Billing team in Mexico and support North America operations. You will collaborate with cross-functional teams to set goals, coordinate activities, and drive process improvements.

Responsibilities include analyzing billing data, performing root-cause analysis, and delivering actionable reports to inform business decisions. This role is onsite in Wisconsin with standard hours.

Qualifications

• Requires Bachelor's degree and 2+ years in billing or process optimization.
• Fluent in English and Spanish, both written and spoken.
• Strong communication and leadership abilities.

Responsibilities

• Serve as the primary point of contact for the Billing team in Mexico, supporting NA operations.
• Partner with cross-functional teams to set project goals, coordinate activities, and implement process improvements.
• Analyze billing and operational data to identify trends and opportunities.
• Perform root-cause analysis and prepare clear reports to support decisions.
• Coordinate milestones, timelines, and dependencies to ensure project execution.
• Monitor progress and align resources with priorities and deadlines.
• Organize and manage project documentation and reporting materials.
• Support change management by helping stakeholders adopt new processes.
• Identify opportunities to streamline workflows, reduce errors, and improve customer and employee experience.
• Communicate updates, risks, and recommendations to stakeholders and leadership.
• Build strong relationships across Mexico and North America to enable collaboration.

Skills

Bilingual English/Spanish

Strong organizational skills

Analytical thinking

Leadership

Education

Bachelor's degree in Finance, Accounting, Business Administration

Tools

Microsoft Office Suite

Project management tools

Job description

Solve IT Strategies, Inc. is seeking a Billing Operations Specialist to serve as the primary contact for the Billing team in Mexico and support North America operations. You will collaborate with cross-functional teams to set goals, coordinate activities, and drive process improvements.

Responsibilities include analyzing billing data, performing root-cause analysis, and delivering actionable reports to inform business decisions. This role is onsite in Wisconsin with standard hours.