Bilingual Billing Analyst (Spanish/English) – Process Optimization

Solve IT Strategies, Inc.; Pleasant Prairie (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Solve IT Strategies, Inc. is seeking a Billing Process Optimization Specialist to serve as the main liaison for the Billing team in Mexico and streamline operations across North America.

The role requires 2+ years in business process optimization or change management, strong leadership and organizational skills, and fluency in English and Spanish. Travel to North American locations is required for project alignment and delivery.

Qualifications

• Bachelor's degree in Finance or Accounting (preferred).
• 2+ years in business process optimization, change management or related area.
• Strong organizational, communication and leadership skills.
• Proficiency in project management tools and software.
• Bilingual (English / Spanish) - fluent in both verbal and written forms.
• Available for travel to Uline’s North American locations.

Responsibilities

• Act as a main point of contact for our Billing team in Mexico, improving systems and processes to streamline operations across North America.
• Collaborate with departments to align project goals, provide updates and implement process enhancements.
• Analyze billing and operational data to identify trends, perform root-cause analysis and provide clear reports and insights.
• Track project milestones to support execution and ensure resources align with deadlines.
• Organize and maintain key project documentation to ensure programs run smoothly.

Skills

Business process optimization

Change management

Organizational skills

Communication

Leadership

Education

Bachelor's degree in Finance or Accounting

Tools

Project management tools

Job description

Solve IT Strategies, Inc. is seeking a Billing Process Optimization Specialist to serve as the main liaison for the Billing team in Mexico and streamline operations across North America.

The role requires 2+ years in business process optimization or change management, strong leadership and organizational skills, and fluency in English and Spanish. Travel to North American locations is required for project alignment and delivery.