Community Care Manager

Senior Helpers; Lombard (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

AD&D insurance

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Gym membership

Health insurance

Life insurance

Opportunities for advancement

Paid sick time

Paid time off

Paid training

Parental leave

Professional development assistance

Retirement plan

Vision insurance

Job summary

Senior Helpers (US) is hiring a Community Care Coordinator in Lombard, IL. This role leads care coordination, supports caregivers, and guides families to ensure high-quality senior care that aligns with state regulations and company policies.

The role emphasizes problem-solving, organization, and proactive communication in a fast-paced, in-person environment with competitive benefits and growth opportunities.

Qualifications

• Proven ability to communicate clearly with clients, families, and caregivers.
• Experience leading teams or coordinating care in fast-paced settings.
• Ability to solve problems and stay organized under pressure.
• 2+ years in home or community care preferred.
• Reliable transportation to service areas.

Responsibilities

• Manage, support, and communicate with caregivers within assigned locations using a community database.
• Serve as a problem-solver for clients and caregivers, addressing concerns proactively.
• Collaborate with families and facility staff to ensure high-quality care delivery.
• Supervise caregivers, including coaching and disciplinary actions when necessary.
• Conduct supervisory client visits in compliance with state regulations.
• Coordinate caregiver schedules and client assignments with real-time adjustments.
• Monitor compliance with company and facility policies and procedures.
• Ensure care plans are executed and patient records stay up to date.
• Assess client and family needs and respond with sound decisions.
• Assign caregivers while maintaining cost efficiency.
• Manage intake coordination for new client referrals.
• Review timesheets and documents weekly for accuracy.
• Perform administrative duties and participate in staff training.

Skills

Strong communication

Leadership

Problem-solving

Organization

Education

CNA or relevant experience preferred

Job description

Pay: $20.00 - $25.00 per hour

Job description:

Overview

This is more than a scheduling role—it’s a leadership opportunity where your work directly improves the lives of the seniors we care for.

As a Community Care Coordinator, you’ll be at the center of it all—supporting caregivers, guiding families, and ensuring every client receives the compassionate, high-quality senior care they deserve. You’ll bring structure to fast-moving days, solve problems in real time, and serve as a trusted point of contact for everyone involved in the care journey.

If you’re someone who thrives in a dynamic environment, takes pride in helping others, and wants a role with both purpose and growth, this is a position where you can truly make an impact.

Why Join Us

• Competitive pay & growth potential
• Comprehensive Medical, Dental, Vision health insurance with a generous percentage paid by the company
• Company paid Life Insurance, AD&D, and Short-Term Disability
• Competitive group rates for Voluntary Long-Term Disability
• 401k with excellent matching and immediate vesting!
• Gym membership & senior care reimbursement
• Paid vacation, personal days, and holidays, including a paid day off for your birthday!

What You’ll Do

• Utilize a community database to manage, support, and communicate with caregivers within assigned locations.
• Serve as a problem-solver for both clients and caregivers, addressing concerns proactively.
• Collaborate with families and facility staff to ensure high-quality care delivery.
• Supervise caregivers, including coaching and disciplinary actions when necessary.
• Conduct supervisory client visits in compliance with state regulations.
• Coordinate caregiver schedules and client assignments (with frequent real-time adjustments).
• Monitor compliance with company and facility policies and procedures.
• Ensure care plans are executed accurately and patient records remain up to date.
• Assess and respond to client and family needs with sound decision-making.
• Assign caregivers appropriately while maintaining cost efficiency.
• Manage intake coordination for new client referrals.
• Review timesheets and documentation weekly for accuracy.
• Perform administrative duties (phone support, copies, documentation, etc.).
• Participate in staff orientation and ongoing training programs.
• Maintain knowledge of agency policies and applicable state/federal regulations.
• Support and grow private duty service offerings.
• Complete additional duties as assigned.

What You Bring

• CNA or relevant experience preferred
• Strong communication and leadership skills
• Ability to problem-solve and stay organized in a fast-paced environment
• 2+ years in home/community care preferred
• Reliable transportation

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Gym membership
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Experience:

• Home & community care: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location:

In person