Billing & Payments Implementation Lead

Extended Care Professional, LLC.; Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Extended Care Professional, LLC. is seeking a Billing Implementation Lead to guide end-to-end Billing and Payments deployments for senior living customers, translating requirements into configured financial workflows and go-live readiness.

You will own implementation projects, oversee accounting integrations, manage risks, and partner with Product, Engineering, and Customer Success to drive adoption and scalable processes.

Qualifications

• 3+ years of combined experience across accounting, finance, billing, AR, financial operations, software implementation, or related functions.
• Experience with customers implementing or supporting complex billing, payments, ERP, or financial operations software.
• Ability to analyze accounting and billing data, identify discrepancies, and troubleshoot across workflows, configurations, and reports.
• Understanding of debits, credits, journal entries, and financial reconciliation.
• Strong project management skills: scope, timelines, risk, dependencies.
• Solid grasp of invoicing, credits, payments, AR aging, adjustments, reconciliations.
• Ability to work where processes aren't fully defined yet.
• Comfortable working cross-functionally with Product, Engineering, CS, Support, and Ops.
• Ability to travel up to 10%.
• Bachelor's degree or equivalent experience.

Responsibilities

• Lead end-to-end Billing and Payments implementations: gather requirements, advise on workflows, configure solutions, go-live support.
• Define data flows and oversee end-to-end accounting integrations with customers.
• Identify and resolve billing issues that affect revenue accuracy and reporting; escalate with context and impact.
• Build strong customer partnerships; act as advisor to Finance, Accounting, and Operations via Zoom, email, calls, and on-site visits.
• Support pre-sales by providing Billing SME input for demos and discovery.
• Partner with Product/Engineering to surface gaps and propose solutions, not just flag problems.
• Analyze outcomes to improve repeatability; keep CRM and project docs current for seamless handoff.

Skills

Accounting

Billing

AR aging

Data analysis

Project management

Cross-functional collaboration

Go-live readiness

Travel flexibility

Education

Bachelor's degree or equivalent experience

Tools

ERP systems

Accounting software

Job description

Extended Care Professional, LLC. is seeking a Billing Implementation Lead to guide end-to-end Billing and Payments deployments for senior living customers, translating requirements into configured financial workflows and go-live readiness.

You will own implementation projects, oversee accounting integrations, manage risks, and partner with Product, Engineering, and Customer Success to drive adoption and scalable processes.