Billing Implementation Lead — Onboarding & Success

ESO; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive health plans

PTO starting at 20 days

401(k) with company match

Telemedicine services

FSA/HSA/DCA

Employee Assistance Program

Wellness reimbursement

Life & disability insurance

Parental leave and flexible return-to‑

snacks and drinks

Job summary

ESO is seeking an Implementation Specialist for Billing implementations to manage onboarding, configuration, and customer success across EMS, fire, and hospital clients in the United States.

You will coordinate with internal SMEs, manage multiple tasks, and translate technical needs into deliverables while maintaining strong communication and timely delivery. This role demands adaptability in a fast-paced environment and a passion for improving community health through data-driven solutions.

Qualifications

• At least 2 years of ambulance billing experience.
• Experience in a customer-facing role and onboarding customers.
• Ability to explain technical concepts to non-technical audiences and translate requirements into deliverables.
• Strong organizational and time-management skills with ability to meet deadlines.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Follow onboarding process, meet SLAs and manage customer expectations at project start.
• Coordinate with customers to complete configuration within timeframe.
• Keep the client motivated and on task to finish implementation.
• Ensure customers feel heard and value delivered by products and services.
• Develop new processes and improvements for consistent customer satisfaction.
• Identify and address implementation risks to remove roadblocks and escalate when needed.
• Meet or exceed productivity metrics while enhancing the customer experience.
• Resolve escalations to ensure customer satisfaction.
• Coordinate with internal SMEs; act as the central point across start-to-end process and product training.
• Serve as escalation point for Onboarding Coordinator for challenges on other accounts.
• Assist with data conversions.

Skills

Ambulance billing

Customer-facing

Project coordination

Technical translation

Time management

Communication skills

Multitasking

Problem solving

Flexibility

Tools

Billing software

Job description

ESO is seeking an Implementation Specialist for Billing implementations to manage onboarding, configuration, and customer success across EMS, fire, and hospital clients in the United States.

You will coordinate with internal SMEs, manage multiple tasks, and translate technical needs into deliverables while maintaining strong communication and timely delivery. This role demands adaptability in a fast-paced environment and a passion for improving community health through data-driven solutions.