Billing Operations Supervisor - Lead & Improve Invoicing

Oliver Fire Protection & Security; King of Prussia (PA); On-site; USD 85,000 - 110,000; Full time

Job summary

Oliver Fire Protection & Security seeks an experienced Billing Department Supervisor to lead and optimize our centralized billing team. The role covers invoices for Inspections, Alarm Service, Sprinkler Service, and related activities, ensuring accuracy, timeliness, and alignment with contracts.

The ideal candidate has service-based billing experience, strong process management skills, and a team-first approach to improve cash flow and efficiency across the organization.

Qualifications

• Experience leading centralized billing operations.
• Strong process design and workflow optimization.
• Service-based billing background preferred.

Responsibilities

• Supervise and develop the billing department team.
• Lead regular one-on-one meetings and performance reviews.
• Oversee daily billing activity across multiple services.
• Ensure invoices align with customer contracts.
• Monitor queues, workloads, and backlog to meet cash flow goals.
• Review and approve high-value invoices with documentation.
• Develop standardized billing procedures and streamline workflows.
• Collaborate with Operations, Sales, Service, Finance, AR, Inspections and PM.
• Track KPIs, investigate discrepancies, and resolve disputes.
• Escalate billing concerns and audits as needed.

Skills

Billing leadership

Process management

Team leadership

Job description

Oliver Fire Protection & Security seeks an experienced Billing Department Supervisor to lead and optimize our centralized billing team. The role covers invoices for Inspections, Alarm Service, Sprinkler Service, and related activities, ensuring accuracy, timeliness, and alignment with contracts.

The ideal candidate has service-based billing experience, strong process management skills, and a team-first approach to improve cash flow and efficiency across the organization.