Billing Operations & Quality Excellence Analyst II

Alliant Insurance Services; Kentucky; On-site; USD 65,000 - 90,000; Full time

Job summary

Alliant Insurance Services seeks a Billing Operations SME to lead advanced reconciliation, issue resolution, and system improvements across programs. You will partner with Accounting, IT, and business partners to drive accuracy, controls, and a superior customer experience.

The role emphasizes building reports, dashboards, and SOPs while mentoring team members and promoting continuous improvement in billing operations.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 4+ years in insurance operations or billing-related roles.
• Property/Casualty insurance license or certification preferred.

Responsibilities

• Perform advanced billing reconciliations across multiple systems.
• Investigate and resolve recurring billing issues with cross-functional teams.
• Serve as SME for assigned billing systems and coordinate with vendors.
• Develop SOPs, dashboards, and KPIs to monitor billing performance.
• Lead process improvements to enhance accuracy, efficiency, and customer experience.

Skills

Billing operations

Analytical skills

Process improvement

Data analysis

Communication skills

Training/mentoring

Project management

Excel proficiency

Reporting/dashboards

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration/Accounting/Finance/Insurance

4+ years in Insurance operations or billing operations

License or Certification Property Casualty Insurance

Tools

Microsoft Excel

Billing systems

CRM tools

Reporting tools

Job description

Alliant Insurance Services seeks a Billing Operations SME to lead advanced reconciliation, issue resolution, and system improvements across programs. You will partner with Accounting, IT, and business partners to drive accuracy, controls, and a superior customer experience.

The role emphasizes building reports, dashboards, and SOPs while mentoring team members and promoting continuous improvement in billing operations.