Billing Operations Lead — Remote & Revenue Integrity

ElevenLabs; United States; Remote; AUD 161,000 - 219,000; Full time

Job summary

ElevenLabs, a fast-growing AI company, is hiring a Billing Operations Specialist. You will own the full billing lifecycle for our enterprise accounts, from provisioning new customers to cleanly closing churned ones, ensuring accuracy and automation across systems.

You’ll work at the intersection of Sales, Customer Success, Finance, and Engineering to improve processes and scale billing at thousands of accounts.

Qualifications

• 2-5 years in billing operations, revenue operations, finance operations or similar for B2B or enterprise customers.
• Hands-on experience with a subscription billing platform (Stripe Billing or similar).
• Experience turning closed-won deals and order forms into correct billing configurations.
• Strong attention to detail with a track record of catching discrepancies early.
• Ability to read contracts/order forms and spot gaps against provisioning requirements.
• Experience reconciling billing data to finance records, including month-end or quarter-end close.
• Comfort with Salesforce as the source of truth for deals.
• Clear written communication and ability to work across Sales, CS, Finance, Legal and Engineering.
• Comfortable with ambiguity and high-volume account management.

Responsibilities

• Translate closed-won deals from Salesforce into correctly configured subscriptions in billing platforms.
• Own reconciliation between orders and provisioning, resolve gaps with Sales and Legal.
• Collaborate with Engineering to identify automation opportunities and guardrails.
• Manage mid-cycle changes and renewal mechanics (upsells, downsells, seat changes).
• Process offboarding: close subscriptions, issue final invoices or credits, avoid residual billing.
• Run periodic audits to verify billing matches contracted terms and surface anomalies.

Skills

Billing operations

Revenue operations

Subscription billing

Cross-functional collaboration

Automation

Sales collaboration

Tools

Stripe Billing

Chargebee

Zuora

Recurly

Salesforce

Job description

ElevenLabs, a fast-growing AI company, is hiring a Billing Operations Specialist. You will own the full billing lifecycle for our enterprise accounts, from provisioning new customers to cleanly closing churned ones, ensuring accuracy and automation across systems.

You’ll work at the intersection of Sales, Customer Success, Finance, and Engineering to improve processes and scale billing at thousands of accounts.