Billing Office Manager

City of Elkhart, Indiana; Elkhart (IN); On-site; USD 48,000 - 58,000; Full time

Job summary

The City of Elkhart is seeking a Billing Office Manager to oversee the Utility Billing Office. This full-time role requires strong management skills, experience in billing processes, and excellent customer service capabilities. The successful candidate will be responsible for staff supervision, record maintenance, and addressing customer inquiries.

Qualifications

• High school diploma or GED required.
• Experience in billing, customer service, or admin roles.
• Financial transaction experience is beneficial.

Responsibilities

• Oversee daily operations of the Utility Billing Office.
• Manage tasks of the billing office team and maintain records.
• Assist customers with billing inquiries.

Skills

Proficiency in Microsoft Office

Customer service skills

Problem-solving abilities

Attention to detail

Leadership

Education

High school diploma or GED

Tools

Incode billing software

Job description

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City of Elkhart, Indiana provided pay range

This range is provided by City of Elkhart, Indiana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,700.00/yr - $57,400.00/yr

City Of Elkhart – Job Description

DEPARTMENT

Public Works & Utilities

POSITION

Billing Office Manager

DIVISION

Billing Office

STATUS

Full-time

CATEGORY

Salaried, up to $57,400

FLSA

Exempt

REPORTS TO

Assistant Director of Public Works

DATE

2025

Job Summary

The Billing Office Manager is responsible for overseeing the daily operations of the Utility Billing Office. This role involves managing day-to-day duties of staff, managing billing processes, maintaining accurate financial records, and ensuring excellent customer service. The position requires leadership coordination, attention to detail, and problem-solving skills.

Principal Duties And Responsibilities

• Train billing office team members, assign tasks, manage the daily duties and tasks of the billing office team.
• Manage utility billing software (Incode), update records, and troubleshoot issues.
• Process payments, handle billing adjustments, and ensure account accuracy.
• Assist customers with billing inquiries and service-related concerns.
• Schedule and process service orders for utility technicians.
• Maintain organized financial records, run billing batches, and balance funds.
• Serve as a liaison with software vendors for system updates and troubleshooting.
• Act as a backup cashier and handle daily financial balancing.
• Provide input and feedback during billing office team member reviews.
• Testify in legal proceedings as needed.
  
  
  

Other Duties And Responsibilities

• Assist in department projects, system upgrades, and process improvements.
• Maintain organized records and documentation for audits and reporting.
• Perform additional duties assigned by the Assistant Director of Public Works.
  
  
  

Education And Experience

• High school diploma or GED required.
• Previous experience in billing, customer service, or administrative roles.
• Cash handling or financial transaction experience is beneficial.
  
  
  

Knowledge, Skills, And Abilities

• Proficiency in Microsoft Office and billing software (Incode preferred).
• Strong understanding of utility billing processes and financial reconciliation.
• Excellent customer service and communication skills, both written and verbal.
• Ability to lead a team, delegate tasks, and maintain office efficiency.
• Strong attention to detail, problem-solving abilities, and organizational skills.
  
  
  

Physical, Mental, And Visual Skills

• Ability to sit for extended periods while working on a computer.
• Must be able to lift 25 pounds occasionally.
• Ability to focus on detailed work in a fast-paced environment.
• Capacity to handle multiple tasks while responding to customer needs effectively.
  
  
  

WORKING CONDITIONS

• Standard office environment with frequent customer interactions.
• Occasional exposure to irate or upset customers.
• Requires extended periods of sitting, computer use, and detailed work.
• Some tasks may require extended hours during peak billing cycles or to resolve urgent matters.
• Interaction with multiple departments, vendors, and the public.
  
  
  

Post Offer Testing Required

• The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment).
• Background checks producing acceptable BMV and criminal history reports required.
  
  
  

POLICY STATEMENT

• The incumbent is required to possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities and essential job functions.
• This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and other duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
• This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the mayor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Government Administration

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