Billing Manager — Lead High-Impact Medical RCM (eCW)

Serenity Healthcare; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Serenity Healthcare in Phoenix, AZ (with Lehi, UT option) is seeking an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance.

This hands-on, player-coach role requires eClinicalWorks expertise; you''ll manage denials, payer issues, and KPI-driven improvements while personally handling escalated claims. Expect leadership, process optimization, and a strong focus on revenue cycle outcomes.

Qualifications

• 5+ years of medical billing / revenue cycle management experience.
• 2+ years of team leadership in a billing or RCM setting.
• Hands-on experience with eClinicalWorks (eCW) — billing modules, work queues, reporting.
• Strong background in commercial insurance billing, denials management, and appeals.
• Experience with clearinghouse claim submission and rejections.
• Proven ability to manage productivity, quality, and performance metrics.

Responsibilities

• Lead, coach, and develop a team of medical billing specialists.
• Manage claim submission, payment posting, claims edits, and AR follow‑up.
• Serve as the escalation point for complex commercial payer and denial issues.
• Identify denial root causes and implement corrective action plans.
• Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing.
• Improve reimbursement, lower AR, and reduce rework across plans.

Skills

Team leadership

Revenue cycle management

KPI monitoring

Denials management

Communication

Tools

eClinicalWorks (eCW)

Waystar

Job description

Serenity Healthcare in Phoenix, AZ (with Lehi, UT option) is seeking an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance.

This hands-on, player-coach role requires eClinicalWorks expertise; you''ll manage denials, payer issues, and KPI-driven improvements while personally handling escalated claims. Expect leadership, process optimization, and a strong focus on revenue cycle outcomes.