Billing Manager | eCW RCM Leader & Denials Expert

Serenity Healthcare; Lehi (UT); On-site; USD 90,000 - 125,000; Full time

Job summary

Serenity Healthcare in Lehi, UT (or Phoenix, AZ) is seeking an experienced Medical Billing Manager to lead our centralized billing team and drive commercial reimbursement performance. This hands-on, player-coach role requires managing escalation of complex payer issues, overseeing claim submission, denial management, and AR follow-up using eClinicalWorks (eCW).

If you know how to reduce denials, speed reimbursement, and build a high-performing RCM operation, we want you on our team.

Qualifications

• 5+ years of medical billing / revenue cycle management experience.
• 2+ years of team leadership experience in a billing or RCM setting.
• Hands-on experience with eClinicalWorks (eCW) — billing modules, work queues, reporting.
• Strong background in commercial insurance billing, denials management, and appeals.
• Experience with clearinghouse claim submission and rejections.
• Proven ability to manage productivity, quality, and performance metrics.

Responsibilities

• Lead, coach, and develop a team of medical billing specialists.
• Manage claim submission, payment posting, claims edits, and AR follow-up.
• Serve as the escalation point for complex commercial payer and denial issues.
• Identify denial root causes and implement corrective action plans.
• Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing.
• Improve reimbursement, lower AR, and reduce rework across plans.

Skills

Leadership

Team management

Process improvement

KPIs tracking

Escalation handling

Tools

eClinicalWorks (eCW)

Waystar

Job description

Serenity Healthcare in Lehi, UT (or Phoenix, AZ) is seeking an experienced Medical Billing Manager to lead our centralized billing team and drive commercial reimbursement performance. This hands-on, player-coach role requires managing escalation of complex payer issues, overseeing claim submission, denial management, and AR follow-up using eClinicalWorks (eCW).

If you know how to reduce denials, speed reimbursement, and build a high-performing RCM operation, we want you on our team.