Billing Manager - Lead RCM Team (eCW Expert)

Serenity Mental Health Centers; Lehi (UT); On-site; USD 95,000 - 130,000; Full time

Job summary

Serenity Healthcare is seeking a Medical Billing Manager to lead our centralized billing team in Lehi, UT or Phoenix, AZ. You will manage a hands-on billing group, handle escalated claims, denials, and payer issues, and optimize revenue cycle performance.

The role requires eClinicalWorks experience and familiarity with Waystar or similar clearinghouses. You will drive denials reduction, faster reimbursement, and a high-performing billing operation across commercial plans.

Qualifications

• 5+ years of medical billing / revenue cycle management experience.
• 2+ years of team leadership experience in a billing or RCM setting.
• Hands‑on experience with eClinicalWorks (eCW) — billing modules, work queues, reporting.
• Strong background in commercial insurance billing, denials management, and appeals.
• Experience with clearinghouse claim submission and rejections.
• Proven ability to manage productivity, quality, and performance metrics.

Responsibilities

• Lead, coach, and develop a team of medical billing specialists.
• Manage claim submission, payment posting, claims edits, and AR follow-up.
• Serve as the escalation point for complex commercial payer and denial issues.
• Identify denial root causes and implement corrective action plans.
• Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing.
• Improve reimbursement, lower AR, and reduce rework across commercial plans.

Skills

Medical Billing

Revenue Cycle

Leadership

Denials Mgmt

Payer Issues

Tools

eClinicalWorks (eCW)

Waystar

Job description

Serenity Healthcare is seeking a Medical Billing Manager to lead our centralized billing team in Lehi, UT or Phoenix, AZ. You will manage a hands-on billing group, handle escalated claims, denials, and payer issues, and optimize revenue cycle performance.

The role requires eClinicalWorks experience and familiarity with Waystar or similar clearinghouses. You will drive denials reduction, faster reimbursement, and a high-performing billing operation across commercial plans.