Billing Manager - Lead RCM Team & Denials Expert

Serenity-Healthcare-1; Lehi (UT); On-site; USD 80,000 - 100,000; Full time

Job summary

Serenity Healthcare is hiring an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance. This is a hands‑on, player‑coach position — you'll manage a team of billing specialists while personally working escalated claims, denials, and payer issues.

eClinicalWorks (eCW) experience is required. Waystar or other clearinghouse experience is a plus.

Qualifications

• 5+ years of medical billing / revenue cycle management experience.
• 2+ years of team leadership experience in a billing or RCM setting.
• Hands-on experience with eClinicalWorks (eCW) — billing modules, work queues, reporting.
• Strong background in commercial insurance billing, denials management, and appeals.
• Experience with clearinghouse claim submission and rejections.
• Proven ability to manage productivity, quality, and performance metrics.

Responsibilities

• Lead, coach, and develop a team of medical billing specialists.
• Manage claim submission, payment posting, claims edits, and AR follow-up.
• Serve as the escalation point for complex commercial payer and denial issues.
• Identify denial root causes and implement corrective action plans.
• Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing.
• Improve reimbursement, lower AR, and reduce rework across plans.

Skills

Medical Billing

Revenue Cycle

Team Leadership

Denials Management

Payer Issues

KPI Management

Tools

eClinicalWorks (eCW)

Waystar

Job description

Serenity Healthcare is hiring an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance. This is a hands‑on, player‑coach position — you'll manage a team of billing specialists while personally working escalated claims, denials, and payer issues.

eClinicalWorks (eCW) experience is required. Waystar or other clearinghouse experience is a plus.