Billing Manager: Lead RCM Team (eCW Expert)

Serenity-Healthcare-1; Phoenix (AZ); On-site; USD 90,000 - 115,000; Full time

Job summary

Serenity Healthcare in Phoenix, AZ is seeking an experienced Medical Billing Manager to lead our centralized billing team and improve commercial insurance reimbursement. You will hands-on manage escalated claims, denials, and payer issues while developing staff.

Experience with eCW is required; Waystar or other clearinghouse experience is a plus. You will reduce denials, speed reimbursement, and build a high-performing billing operation.

Qualifications

• 5+ years of medical billing / revenue cycle management experience.
• 2+ years of team leadership experience in a billing or RCM setting.
• Hands-on experience with eClinicalWorks (eCW) — billing modules, work queues, reporting.
• Strong background in commercial insurance billing, denials management, and appeals.
• Experience with clearinghouse claim submission and rejections.

Responsibilities

• Lead, coach, and develop a team of medical billing specialists
• Manage claim submission, payment posting, claims edits, and AR follow-up
• Serve as the escalation point for complex commercial payer and denial issues
• Identify denial root causes and implement corrective action plans
• Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing
• Improve reimbursement, lower AR, and reduce rework across commercial, employer-sponsored, and managed care plans

Skills

eClinicalWorks (eCW) experience

Denials management

Team leadership

Commercial insurance billing

Clearinghouse submission

KPIs monitoring

AR follow-up

Tools

Waystar

Job description

Serenity Healthcare in Phoenix, AZ is seeking an experienced Medical Billing Manager to lead our centralized billing team and improve commercial insurance reimbursement. You will hands-on manage escalated claims, denials, and payer issues while developing staff.

Experience with eCW is required; Waystar or other clearinghouse experience is a plus. You will reduce denials, speed reimbursement, and build a high-performing billing operation.