Billing Manager

HeadFirst Group; Atlanta (GA); Hybrid; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Holiday allowance and vacations: 8.33%

Hybrid work: 60/40 split

Fully funded pension

Performance bonus: 1–2 months' salary

Monthly allowances: internet, vitality

Zusammenfassung

HeadFirst Group is seeking a Billing Manager to lead end-to-end billing across multiple lines, ensuring accurate invoicing and strong cash-flow support in a fast-paced environment.

You will own billing operations, drive controls, manage escalations, and partner with Payroll, Finance, Sales, Operations, Credit & Collections, and Client Services to protect revenue and optimize processes. This role requires leadership and a proven track record in high-volume billing.

Qualifikationen

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience.
• Five+ years in billing, accounts receivable, finance operations, or back-office roles.
• Three+ years of leadership experience managing operational teams.
• Strong knowledge of invoicing, billing, accounts receivable, and revenue controls.
• Advanced Microsoft Excel skills and ERP/pay/bill platform experience.
• Ability to manage competing priorities in a high-volume environment.

Aufgaben

• Lead daily billing operations across multiple business lines and customer programs.
• Ensure accurate and timely invoice generation and delivery in accordance with contractual and client requirements.
• Monitor billing productivity, backlog, cycle times, and service-level performance.
• Manage exception reporting, prioritization, and resolution processes.
• Ensure adherence to established billing policies, procedures, and controls.

Kenntnisse

Excel proficiency

Analytical skills

Communication skills

Customer-service mindset

Ausbildung

Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience

Tools

Dynamics GP

1Staff

Bullhorn

UKG

Jobbeschreibung

Position Objective

The Billing Manager leads the end-to-end billing function, ensuring timely and accurate invoicing, revenue realization, cash-flow support, and exceptional customer service. The role oversees billing operations, client escalations, financial controls, process improvement initiatives, and team performance while partnering across Payroll, Finance, Sales, Operations, Credit & Collections, and Client Services. The Billing Manager protects revenue through effective invoicing processes and ensures operational excellence throughout the billing lifecycle.

Commitment to Our Culture, Values and Behaviors

• Act as an ambassador for Vertage and contribute to a culture of trust, entrepreneurship, innovation, authenticity, inclusivity, and agility.
• Make and keep commitments through accountability, ownership, and transparent communication.
• Treat colleagues, customers, and partners with respect and professionalism.
• Promote continuous improvement and seek better ways to strengthen business effectiveness.
• Act in a manner that protects the safety, integrity, reputation, and financial interests of Vertage.

Key Responsibilities

Billing Operations Leadership

• Lead daily billing operations across multiple business lines and customer programs.
• Ensure accurate and timely invoice generation and delivery in accordance with contractual and client requirements.
• Monitor billing productivity, backlog, cycle times, and service-level performance.
• Manage exception reporting, prioritization, and resolution processes.
• Ensure adherence to established billing policies, procedures, and controls.

Revenue Protection and Financial Controls

• Oversee billing quality-control processes to minimize invoice errors and revenue leakage.
• Ensure all validated billable activity is invoiced timely and accurately.
• Review aging trends and partner with Credit & Collections to support cash-flow objectives.
• Monitor billing exceptions, credits, rebills, write-offs, and revenue-impacting adjustments.
• Support internal and external audit requests and maintain clear documentation and audit trails.

Customer and Escalation Management

• Serve as the primary escalation point for complex customer billing issues.
• Resolve invoice disputes, rate discrepancies, purchase-order challenges, and billing inquiries.
• Partner with client-facing teams to improve customer satisfaction and payment outcomes.
• Support strategic client reviews and executive escalations.
• Maintain clear stakeholder communication until issues are fully resolved.

Leadership and Team Development

• Manage, coach, and develop Billing Specialists and Pay/Bill staff.
• Establish performance expectations, service standards, and accountability measures.
• Support hiring, onboarding, training, and succession-planning activities.
• Balance workloads and priorities to maintain service levels and business continuity.
• Foster continuous improvement, collaboration, and operational excellence.

Systems and Process Improvement

• Partner on billing system enhancements, implementations, integrations, and testing initiatives.
• Identify automation opportunities and process efficiencies.
• Use reporting and operational data to identify trends, risks, and improvement opportunities.
• Participate in business transformation and integration projects.

Essential

Work Experience and Attributes

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience.
• Five or more years of billing, accounts receivable, finance operations, or staffing back-office experience.
• Three or more years of leadership experience managing operational teams.
• Strong knowledge of invoicing, customer billing processes, accounts receivable, collections, and revenue controls.
• Advanced Microsoft Excel skills and experience with ERP or pay/bill platforms.
• Demonstrated ability to manage competing priorities in a high-volume environment.
• Strong analytical, communication, customer-service, and problem-solving skills.

Preferred

• Experience in staffing, MSP, VMS, or contingent-workforce environments.
• Experience with Dynamics GP, 1Staff, Bullhorn, UKG, or comparable platforms.
• Experience supporting complex, high-volume, multi-client billing operations.
• Experience leading system implementations or operational transformation initiatives.

This position description outlines the principal purpose and main elements of the role. It is not intended to be a wholly comprehensive or permanent schedule of duties and may be amended to meet the changing needs of the business.

Here’s what we offer you

• Vakantiegeld en vrije dagen: Je ontvangt 8,33% vakantiegeld en hebt recht op 27 vakantiedagen per jaar op basis van een fulltime dienstverband. Zo heb je voldoende ruimte om op te laden.
• Hybride werken: Wij ondersteunen hybride werken en hanteren hiervoor een 60/40-verdeling, waarbij je bij een fulltime dienstverband drie dagen op kantoor bent en twee dagen vanuit huis kunt werken.
• Premievrij pensioen: Wij betalen jouw volledige pensioenpremie. Je bouwt dus pensioen op zonder dat je daar zelf aan bijdraagt. Je houdt hierdoor een hoger nettosalaris over.
• Prestatiebonus: Afhankelijk van jouw prestaties én die van HeadFirst Group kun je jaarlijks een extra beloning ontvangen van één of twee maandsalarissen.
• Maandelijkse extra’s: Je ontvangt een maandelijkse vergoeding voor internet, een vitaliteitsbudget, een bijdrage voor lunch en ondersteuning bij het inrichten van je thuiswerkplek.