Billing Integrity Lead - Enterprise & Commercial

Dobson Fiber; Oklahoma City (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Dobson Fiber is seeking a Revenue Assurance Analyst to own billing accuracy for its commercial and enterprise accounts and drive end-to-end resolution of complex disputes. This role focuses on dispute cycle time, reducing credits issued, and fixing recurring errors at the source.

The position requires monthly audits, acting as the primary billing contact for large accounts, and collaboration with order entry and provisioning to prevent future issues. Strong Excel and SQL skills are valued.

Qualifications

• Two or more years in billing analysis, revenue assurance, accounts receivable, or a similar analytical role.
• Advanced Excel skills and comfort reconciling large data sets.
• SQL or comparable query ability preferred, with the ability to pull data independently.
• Experience resolving complex billing disputes directly with business customers.
• Ability to explain billing outcomes clearly to customers, sales, and finance.

Responsibilities

• Perform monthly billing audits on commercial and enterprise accounts and correct what the audit finds before the customer does.
• Serve as the named point of contact for Dobson's largest accounts on billing matters.
• Own complex billing disputes end to end, from intake through resolution, credit, and customer communication.
• Trace recurring error patterns back into order entry and provisioning, and work with those teams to stop the error at the source.
• Own credit approval within authority, and track credit volume and trend by cause.
• Provide escalated billing support to the commercial and enterprise side of the business.
• Maintain the documentation behind audits and disputes so the work is repeatable by someone else.

Skills

Billing analytics

Excel

SQL

Data analysis

Communication

Tools

Billing software

Job description

Dobson Fiber is seeking a Revenue Assurance Analyst to own billing accuracy for its commercial and enterprise accounts and drive end-to-end resolution of complex disputes. This role focuses on dispute cycle time, reducing credits issued, and fixing recurring errors at the source.

The position requires monthly audits, acting as the primary billing contact for large accounts, and collaboration with order entry and provisioning to prevent future issues. Strong Excel and SQL skills are valued.