Billing & Enrollment Operations Lead

Aston Carter; Owings Mills (MD); Hybrid; USD 50,000 - 63,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off

Transportation benefits

Employee Assistance Program

Job summary

Aston Carter is seeking a Billing Setup and Enrollment Manager in Owings Mills, MD to lead a team responsible for client program enrollment, contract interpretation, pricing administration, and billing setup. The role emphasizes accuracy, regulatory compliance, and superior client onboarding experiences.

You will drive operational excellence through people leadership, process improvement, SOP development, and cross-functional collaboration with Commercial, Billing, Finance, IT, and Product

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Operations, or related field (or equivalent experience).
• 5+ years in Finance Operations, Contract Administration, Billing, Pricing, or related role.
• 2+ years in people leadership managing teams in an operational setting.
• Strong understanding of contract interpretation, pricing, billing operations, and financial controls.
• Advanced Excel for analysis, reporting, and operations management.
• Experience managing operational metrics, service levels, and quality programs.
• Experience with contracts and rates analysis in finance/accounting context.
• Proven ability to lead, motivate, and develop a high-performing team.

Responsibilities

• Lead Enrollment Associates, Analysts, and Contract Rate Analysts through performance management and development.
• Oversee daily operations for contract setup, pricing changes, enrollment requests, workload balancing, and SLAs.
• Provide guidance on complex contract interpretation, pricing exceptions, and billing corrections.
• Drive SOPs, automation, system enhancements, and process standardization.
• Conduct root cause analysis and use reporting to improve accuracy and service quality.
• Partner with Commercial, Billing, Finance, IT, Product, and Operations teams for onboarding and pricing initiatives.
• Serve as escalation point for complex client implementations and pricing issues.
• Lead people initiatives: hiring, onboarding, career development, workforce planning, engagement, succession.
• Ensure billing integrity, financial controls, and regulatory compliance.

Skills

Excel proficiency

Contract interpretation

Billing operations

Pricing administration

People leadership

Cross-functional collaboration

Financial controls

Operational metrics management

Contracts and rates analysis

Process improvement

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Service Cloud

CPE

Xcelerate

FSP

ERP systems

Job description

Aston Carter is seeking a Billing Setup and Enrollment Manager in Owings Mills, MD to lead a team responsible for client program enrollment, contract interpretation, pricing administration, and billing setup. The role emphasizes accuracy, regulatory compliance, and superior client onboarding experiences.

You will drive operational excellence through people leadership, process improvement, SOP development, and cross-functional collaboration with Commercial, Billing, Finance, IT, and Product