Billing & Customer Support Specialist

BrandSafway Group; Village of Menands (NY); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

401k plan

Job summary

BrandSafway is seeking a Billing & Customer Support Representative for our office in Menands, NY. You will support day-to-day billing operations and provide exceptional customer service to internal and external customers.

The role balances administrative tasks, invoice processing, and front-desk duties in a fast-paced environment. You will ensure accuracy in billing, respond to inquiries, and collaborate with multiple departments to resolve issues.

Qualifications

• Basic knowledge of ERP systems, billing software, and Microsoft Excel.
• Experience processing invoices and maintaining accurate financial records preferred.
• Understanding of billing processes, accounts receivable functions, and financial documentation.

Responsibilities

• Greet and assist customers, visitors, and vendors at the front desk in a professional and friendly manner.
• Answer and direct incoming phone calls, emails, and customer inquiries.
• Generate and process invoices accurately and on time.
• Review billing data for accuracy and completeness prior to submission.
• Ensure proper application of pricing, discounts, taxes, and other billing requirements.
• Assist in reconciling billing discrepancies and researching errors.
• Maintain and update billing records within billing and financial systems.
• Support the preparation of billing reports, statements, and related documentation.
• Respond to customer inquiries regarding invoices, payments, account balances, and billing concerns.
• Collaborate with finance, sales, operations, and other departments to resolve billing discrepancies and customer issues.
• Provide billing documentation and support for audits and internal reviews.
• Assist customers with account-related questions and ensure a positive customer experience.
• Ensure compliance with company billing policies, financial regulations, and established procedures.
• Assist in identifying opportunities for process improvements and increased efficiency.
• Follow standard operating procedures and maintain accurate records of billing and customer service activities.

Skills

Billing software

Excel

ERP systems

Customer service

Data entry

Attention to detail

Communication

Education

High school diploma / Associate degree in Accounting, Finance, Business Administration

Tools

Microsoft Excel

ERP software

Job description

Address 36 Broadway, Menands, NY, 12204-2702, US

Compensation $27.00 - $34.00/hour

Schedule Full time

Highlights

• Generate and process invoices accurately and on time


• Respond to customer inquiries regarding invoices, payments, and billing issues


• Ensure compliance with company billing policies and financial regulations

At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team!

Job Summary

The Billing & Customer Support Representative is responsible for supporting day-to-day billing operations while providing exceptional customer service to both internal and external customers. This role serves as a key point of contact for billing inquiries, invoice processing, and account support, while also greeting and assisting customers and visitors at the front desk. The ideal candidate is detail-oriented, customer-focused, and comfortable balancing administrative, billing, and customer service responsibilities in a fast-paced office environment.

Key Responsibilities

• Greet and assist customers, visitors, and vendors at the front desk in a professional and friendly manner.


• Answer and direct incoming phone calls, emails, and customer inquiries.


• Generate and process invoices accurately and on time.


• Review billing data for accuracy and completeness prior to submission.


• Ensure proper application of pricing, discounts, taxes, and other billing requirements.


• Assist in reconciling billing discrepancies and researching errors.


• Maintain and update billing records within billing and financial systems.


• Support the preparation of billing reports, statements, and related documentation.


• Respond to customer inquiries regarding invoices, payments, account balances, and billing concerns.


• Collaborate with finance, sales, operations, and other departments to resolve billing discrepancies and customer issues.


• Provide billing documentation and support for audits and internal reviews.


• Assist customers with account-related questions and ensure a positive customer experience.


• Ensure compliance with company billing policies, financial regulations, and established procedures.


• Assist in identifying opportunities for process improvements and increased efficiency.


• Follow standard operating procedures and maintain accurate records of billing and customer service activities.

Qualifications

• High school diploma or Associate degree in Accounting, Finance, Business Administration, or a related field preferred.


• 0-2 years of experience in billing, accounts receivable, customer service, administrative support, or a related role; entry-level candidates are encouraged to apply.


• Basic knowledge of ERP systems, billing software, and Microsoft Excel.


• Experience processing invoices and maintaining accurate financial records preferred.


• Understanding of billing processes, accounts receivable functions, and financial documentation.


• Strong customer service, communication, and interpersonal skills.


• Ability to professionally greet and interact with customers, vendors, and visitors in person, by phone, and via email.


• Strong attention to detail, organizational skills, and ability to maintain accuracy in a fast-paced environment.


• Ability to work collaboratively in a team-oriented environment and manage multiple priorities.


• Experience with high-volume billing processes preferred.


• Familiarity with accounting principles and financial regulations preferred.


• Exposure to automated billing systems and digital invoicing platforms preferred.


• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Benefits

• Medical, dental, vision, life and disability insurance


• Generous 401k plan

About Us

BrandSafway is a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure markets. Through a network of ~340 strategic locations across 25 countries and ~40,000 employees, BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Today’s BrandSafway is At Work For You® — leveraging innovation and economies of scale to increase safety and productivity, while remaining nimble and responsive.

BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or veteran status.