Billing Operations Representative I

Vermont Mutual Insurance Group; Montpelier (VT); On-site; USD 42,000 - 54,000; Full time

Job summary

Vermont Mutual Insurance Group is seeking an Accounts Receivable Clerk to handle clerical accounting tasks related to policy payments, disbursements, and account reconciliations for customer billing.

The role supports underwriting on escalated inquiries and requires strong bookkeeping skills, proficiency in Excel and other Office products, and the ability to manage payments, deposits, and reports with accuracy.

Qualifications

• Strong bookkeeping and/or accounting knowledge
• Familiarity with computerized accounting systems and various software
• Excellent typing/data entry and general clerical skills
• Ability to work effectively with a variety of company personnel
• Proficiency with PC applications including Outlook, Word and Excel

Responsibilities

• Perform clerical accounting tasks tied to a primary function.
• Provide excellent customer service by supporting underwriting on escalated inquiries
• Apply payments to policies using various methods (ACH, credit cards, unapplied cash)
• Prepare daily banking deposits
• Process disbursement of payments for return premiums
• Conduct routine account balancing and reconciliation tasks
• Review and process electronic funds transfer tasks
• Prepare information for policies to be sent to collections and review reports
• Prepare and use system generated reports
• Create reports, letters and accounting forms using Word, Document Manager and Excel
• Analyze and resolve problem accounts and refer unusual cases to the manager
• Organize and file information as needed
• Perform other duties or special projects as assigned

Skills

Bookkeeping

Excel

Data entry

Microsoft Office

Communication

Education

Associate degree + 5+ years experience

Tools

Accounting software

Job description

To perform a variety of clerical, technical and specialized accounting tasks associated with the processing of insurance policy payments, disbursements, and account reconciliations related to customer billing.

DUTIES & RESPONSIBLITIES

• Perform various clerical accounting tasks associated with a primary accounting function, requiring mastery of a number of technical policies and procedures related to that function.
• Provide excellent customer service by supporting the underwriting department on an as needed basis when responding to a wide range of escalated inquiries from agents, insureds and mortgage companies.
• Apply payments to policies, including unapplied cash received with new applications, ACH, credit cards and sweep payments.
• Prepare a daily banking deposit.
• Prepare and process disbursement of payments for return premiums.
• Perform or assist with routine account balancing and reconciliation tasks, such as verifying totals between your system reports and disbursed amounts.
• Review and process tasks related to electronic funds transfer.
• Prepare information for policies to be sent to collections and review reports.
• Perform a variety of miscellaneous tasks, including transferring money, processing stop payments, check returns, write-offs and non-sufficient funds.
• Prepare and use system generated reports.
• Prepare reports, letters and accounting forms, using Word, Document Manager and Excel.
• Analyze and solve problem accounts. Refer, with recommendations unusual circumstances to manager.
• Organize and file information as needed.
• Performs other duties or special projects as required or as assigned.

SUPERVISION RECEIVED

Supervision is received from the Accounts Receivable Manager.

QUALIFICATIONS

• Associate Degree plus five or more years of relevant experience, or a combination of education and experience from which comparable knowledge and skills are required.
• Strong bookkeeping and/or accounting knowledge and skills including completed courses desirable.
• Familiarity with computerized accounting systems and various software.
• Excellent typing/data entry and other general clerical skills.
• Ability to work effectively and cooperatively with a variety of company personnel,
• Excellent with PC applications, including Microsoft Outlook, Word and Excel.

PHYSCIAL DEMANDS/WORKING CONDITIONS

• Predominantly sedentary office position in a professional setting with high frequency of keyboarding/computer work and phone use.
• The physical demands are minimal and typical of similar jobs in comparable organizations.
• The work environment is representative and typical of similar jobs in comparable organizations.

The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location