Customer Service Billing Representative

Jobtailor; Shaker Heights (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

Jobtailor is seeking a detail-oriented medical billing professional in Ohio to handle inbound/outbound calls, document conversations, and process diverse payment methods while ensuring HIPAA-compliant confidentiality. The role supports patient accounts, eligibility determinations, and payment arrangements with a focus on accuracy and customer service.

The ideal candidate has 1+ years in medical billing or related fields, proficiency with medical billing software, and strong

Qualifications

• 1+ years in medical billing, financial environment or customer service experience.
• Experience with medical billing software.
• Exceptional written and verbal communication skills.
• Advanced analytical and problem solving skills.
• Exceptional client service, communication, and relationship building.
• Self-motivated with little supervision in fast-paced environment.
• Proficient with PCs, HIS systems and Microsoft software.

Responsibilities

• Handles inbound and outbound customer calls to resolve inquiries.
• Researches and documents information from phone conversations for patient accounts.
• Processes payments by phone via various methods.
• Explains and assists eligibility for hospital financial assistance programs.
• Assists with payment plan arrangements including down payments.
• Maintains confidentiality and HIPAA guidelines.
• Performs account research, adjustments, refunds, and responds to patient correspondence.
• Coordinates with agencies and vendors to resolve patient accounts.

Skills

Analytical skills

Problem solving

Communication skills

Customer service

Education

High School Equivalency

GED

Tools

Medical billing software

Microsoft Office

HIS systems

Job description

Responsibilities

• Handles inbound and outbound customer calls minimally half the time to resolve inquiries in a timely and accurate manner.
• Researches and documents all information from phone conversations and applies the appropriate transactions to patient accounts.
• Works with internal and external resources as appropriate to support requests needed.
• Processes payments by phone via electronic check, credit card, hard copy, payment database or any other approved means.
• Understands, explains, executes and helps determine eligibility for hospital financial assistance programs.
• Assists patients with payment plan arrangements including collecting initial down payment as part of the process.
• Identifies patient or customer needs, clarifies information, researches and analyzes issues, and provides solutions or appropriate alternatives.
• Maintains patient and physician confidentiality and professionalism in accordance with departmental and HIPAA guidelines.
• Performs various duties such as researching accounts, processing adjustments, refunds, and responding to patient correspondence.
• Coordinates with agencies and other departmental vendors as appropriate to resolve patient accounts.
• Monitors self-pay accounts and reviews accounts according to department policies.

Requirements

• High School Equivalent / GED (Required)
• 1+ years in medical billing, financial environment or customer service experience (Required)
• Experience with medical billing software (Required)
• Exceptional written and verbal communication skills (Required proficiency)
• Must consistently demonstrate advanced analytical and problem solving skills (Required proficiency)
• Exceptional client service, communication, and relationship building skills (Required proficiency)
• Self‑motivated and consistently demonstrate the ability to perform with little to no supervision in a fast‑paced environment (Required proficiency)
• Demonstrated proficiency with PCs, with HIS systems as well as Microsoft software (Required proficiency)

Certifications & Qualifications

• High School Equivalent
• GED