Customer Relations Billing Specialist

AWP Safety, Inc; North Canton (OH); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plans

Dental plans

Legal & Identity Shield

Life insurance $50k

401(k)

PTO & Holidays

Descrizione del lavoro

AWP Safety, based in Northeast Ohio, seeks a Customer Relations Billing Specialist to ensure accurate, timely invoicing for assigned customers. You will collaborate with Field, Collections, Sales, and AR to secure payments within terms and maintain billing records, while delivering exceptional service across departments.

Your role requires attention to detail, strong communication, and problem-solving skills to resolve inquiries and maintain client relationships.

Competenze

• High school diploma or GED required.
• 3–5 years AR/Billing experience preferred.
• Pay application, lien waiver, and contract management experience preferred.
• Basic knowledge of accounting principles and terminology; strong math skills.
• Excellent verbal and written communication.
• Problem-solving skills.
• Critical thinking skills.
• Demonstrate high degree of accuracy and attention to detail.
• Excellent organizational skills.
• Outgoing and assertive personality; not afraid to approach individuals.
• Proficiency with Microsoft Office Suite (Excel, Word).
• Microsoft Dynamics 365 experience preferred.

Mansioni

• Invoice assigned customers timely and accurately.
• Resolve customer inquiries and discrepancies timely.
• Document resolutions and maintain billing records consistently.
• Verify invoice procedures and validate customer contracts.
• Establish and maintain effective and cooperative relationships with customers.
• Collaborate with Field, Collections, Sales and AR to ensure payments within terms.
• Escalate complex issues to supervisors using templates.
• Communicate with internal and external customers.
• Participate in governance calls and daily huddles as required.
• Act as a resource for other functions within AWP.
• Provide training and support as requested.
• Perform other duties and/or special projects as assigned.

Conoscenze

AR/Billing experience

Communication

Problem solving

Critical thinking

Assertiveness

MS Office

Formazione

High school diploma or GED

Strumenti

Microsoft Dynamics 365

West - Prelude

North & South - Salesforce

Mountain - Microsoft Dynamics 365

Central - Sage

Descrizione del lavoro

• Compensation: USD 40,000 - USD 60,000 - yearly

Company Description

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers' people, business, and time. AWP is America's Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

Job Description

As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely invoicing to our customers. The Customer Relations Billing Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

• Invoice assigned customers timely and accurately
• Resolve customer inquiries and discrepancies timely
• Document resolutions and maintain billing records consistently
• Verify invoice procedures and validate customer contracts
• Establish and maintain effective and cooperative working relationships with customers
• Collaborate with the Field, Collections Team, Sales, and Accounts Receivable Team to ensure payments for assigned customers are received within terms and applied properly
• Escalate complex issues to supervisors using standardized templates
• Communicate with internal and/or external customers
• Participate in governance calls and daily huddles as required
• Act as a resource for other functions within AWP
• Provide training and support as requested
• Perform other duties and/or special projects as assigned
  

Qualifications

• High school diploma or GED required
• 3-5 years AR/Billing experience preferred
• Pay application, lien waiver, and contract management experience preferred
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Problem-solving skills
• Critical thinking skills
• Demonstrate high degree of accuracy and attention to detail
• Excellent organizational skills
• Outgoing & assertive personality - not afraid to approach individuals
• Proficiency with Microsoft Office Suite Products (Excel, Word)
• Microsoft Dynamics 365 experience preferred
  • West - Prelude, American Contractor
  • North & South - Salesforce, Great Plains
  • Mountain - Microsoft Dynamics 365
  • Central - TCR, Sage

Additional Information

• Benefits-eligible 1st of the month following hire
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America's Greatest Workplaces 2023 and 2025 for Diversity

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.