Billing & Collections Specialist — Customer Care

Scrubs on Wheels; Elkhart (IN); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Scrubs on Wheels is hiring a Customer Service, Billing, and Collections Specialist to manage customer accounts, process payments, and collect overdue balances. You will be the primary contact for customers, resolve billing inquiries, and ensure timely collection of receivables in a fast-paced environment.

The role emphasizes strong organization, attention to detail, and the ability to balance service with effective collections while maintaining confidentiality and professionalism.

Qualifikationen

• High school diploma or equivalent required; an associate degree is preferred.
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and conflict-resolution skills.
• Ability to maintain confidentiality and professionalism.

Aufgaben

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Resolve customer concerns and escalated issues when appropriate.
• Monitor customer accounts and aging reports to identify past-due balances.
• Contact customers regarding overdue invoices through phone calls, emails, and written correspondence.
• Negotiate payment arrangements while maintaining positive customer relationships.
• Assist with posting customer payments, processing credit card transactions, and reconcile customer accounts when needed.
• Investigate and resolve invoice discrepancies, short payments, deductions, and disputed charges.
• Maintain detailed documentation of collection efforts and customer communications.
• Prepare accounts receivable reports and aging summaries for management.
• Recommend accounts for collection or write-off in accordance with company policies.
• Reconcile invoices and send billing daily/monthly
• Perform all other duties assigned by the supervisor

Kenntnisse

Organizational skills

Attention to detail

Multitasking

Deadline-oriented

Problem-solving

Conflict resolution

Confidentiality

Professionalism

Ausbildung

High school diploma or equivalent

Associate degree in Business/Accounting or related field (preferred)

Tools

Microsoft Office

Excel

Word

Outlook

Jobbeschreibung

Scrubs on Wheels is hiring a Customer Service, Billing, and Collections Specialist to manage customer accounts, process payments, and collect overdue balances. You will be the primary contact for customers, resolve billing inquiries, and ensure timely collection of receivables in a fast-paced environment.

The role emphasizes strong organization, attention to detail, and the ability to balance service with effective collections while maintaining confidentiality and professionalism.