Patient Billing & Collections Expert

Slocum-Dickson Medical Group; Town of New Hartford (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Slocum-Dickson Medical Group is seeking a Billing Specialist to provide comprehensive account follow-up and collection services for patient balances. You will work with patients to resolve billing questions, collect payments, and establish payment arrangements.

The role involves reviewing balances, contacting patients, researching discrepancies, and documenting activity in the EHR system, with adherence to organizational policies and compliance standards.

Qualifications

• High school diploma or equivalent is required.
• Experience in medical billing, patient accounts, collections, or healthcare revenue cycle.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to handle confidential financial and patient information appropriately.
• Ability to work independently while also collaborating with a team.
• Ability to prioritize and manage multiple accounts and follow-up activities.

Responsibilities

• Review and follow up on individual patient account balances to promote timely resolution and collection.
• Contact patients regarding outstanding balances and explain account activity, insurance processing, and patient financial responsibility.
• Research and resolve billing questions, discrepancies, and account concerns.
• Review account history, insurance payments, adjustments, denials, and remaining patient balances to determine follow-up.
• Document all patient contacts, collection activity, account research, and payment arrangements in the practice management/EHR system.
• Make outbound calls and communicate via written and electronic means to follow up on balances.
• Establish and monitor approved patient payment plans in accordance with organizational policies.

Skills

Billing experience

Customer service

Communication

Attention to detail

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Job description

Slocum-Dickson Medical Group is seeking a Billing Specialist to provide comprehensive account follow-up and collection services for patient balances. You will work with patients to resolve billing questions, collect payments, and establish payment arrangements.

The role involves reviewing balances, contacting patients, researching discrepancies, and documenting activity in the EHR system, with adherence to organizational policies and compliance standards.