Customer Service, Billing, & Collections

Scrubs on Wheels; Elkhart (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Scrubs on Wheels is hiring a Customer Service, Billing, and Collections Specialist to manage customer accounts, process payments, and collect overdue balances. You will be the primary contact for customers, resolve billing inquiries, and ensure timely collection of receivables in a fast-paced environment.

The role emphasizes strong organization, attention to detail, and the ability to balance service with effective collections while maintaining confidentiality and professionalism.

Qualifications

• High school diploma or equivalent required; an associate degree is preferred.
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and conflict-resolution skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Resolve customer concerns and escalated issues when appropriate.
• Monitor customer accounts and aging reports to identify past-due balances.
• Contact customers regarding overdue invoices through phone calls, emails, and written correspondence.
• Negotiate payment arrangements while maintaining positive customer relationships.
• Assist with posting customer payments, processing credit card transactions, and reconcile customer accounts when needed.
• Investigate and resolve invoice discrepancies, short payments, deductions, and disputed charges.
• Maintain detailed documentation of collection efforts and customer communications.
• Prepare accounts receivable reports and aging summaries for management.
• Recommend accounts for collection or write-off in accordance with company policies.
• Reconcile invoices and send billing daily/monthly
• Perform all other duties assigned by the supervisor

Skills

Organizational skills

Attention to detail

Multitasking

Deadline-oriented

Problem-solving

Conflict resolution

Confidentiality

Professionalism

Education

High school diploma or equivalent

Associate degree in Business/Accounting or related field (preferred)

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Customer Service, Billing, & Collections

Scrubs on Wheels is a growing company that provides scrubs and medical wear to medical professionals across the United States. Our corporate office is in Elkhart, Indiana. We have an expanding fleet of mobile retail stores across the US and brick-and-mortar retail stores in Northern Indiana.

Job Description

The Customer Service & Collections Specialist is responsible for delivering exceptional customer service while managing customer accounts, processing payments, and collecting outstanding balances. This role serves as a primary point of contact for customers, resolving billing inquiries, maintaining positive customer relationships, and ensuring timely collection of receivables. The ideal candidate is customer-focused, organized, and skilled at balancing service with effective collections.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Resolve customer concerns and escalated issues when appropriate.
• Monitor customer accounts and aging reports to identify past-due balances.
• Contact customers regarding overdue invoices through phone calls, emails, and written correspondence.
• Negotiate payment arrangements while maintaining positive customer relationships.
• Assists with posting customer payments, processing credit card transactions, and reconcile customer accounts when needed.
• Investigate and resolve invoice discrepancies, short payments, deductions, and disputed charges.
• Maintain detailed documentation of collection efforts and customer communications.
• Prepare accounts receivable reports and aging summaries for management.
• Recommend accounts for collection or write-off in accordance with company policies.
• Reconcile invoices and send billing daily/monthly
• Perform all other duties assigned by the supervisor

Qualifications

• High school diploma or equivalent required; Associates degree in Business, Accounting, or a related field preferred.
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and conflict-resolution skills.
• Ability to maintain confidentiality and professionalism.

Working Conditions

• Ability to sit for extended periods while working at a computer.