Billing Collections Manager

The Midtown Group; Atlanta (GA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

The Midtown Group is seeking a Billing & Collections Manager in Atlanta to oversee the revenue cycle from prebill to cash collection. This senior, hands-on role requires ownership and leadership across a ten-person team in multiple offices.

You will establish standards, drive improvements, and partner with attorneys and Finance to modernize workflows. The ideal candidate brings extensive legal billing experience, strong e-billing skills, and a proactive approach to process optimization and

Qualifications

• Seven years in billing, collections, and AR in law firm or professional services.
• At least three years of direct people management experience.
• Strong knowledge of law firm billing practices (prebill, LEDES, AFAs).
• Hands-on with e-billing platforms and client portals.
• Advanced Excel for reporting and analytics.

Responsibilities

• Lead the complete billing cycle across multiple offices.
• Manage a ten-person billing and collections team.
• Set portfolio assignments and quality standards.
• Coach, performance-manage, and develop the team.
• Ensure compliance with engagement letters and guidelines.
• Improve time-entry and prebill processes.
• Lead collections and dunning activities.
• Analyze aging and translate to action plans.
• Oversee billing-system enhancements and UAT.

Skills

Billing leadership

People management

Excel skills

E-billing platforms

Law firm billing

Audit trail

Education

Bachelor's degree in accounting or finance

Tools

Fulcrum

Aderant

Elite

eBillingHub

BillBlast

Job description

Schedule: Full-time | Hybrid flexibility following initial training

Classification: Exempt

About the Opportunity

A growing, multi-office law firm is creating a new leadership position to oversee the execution of its revenue cycle from prebilling through cash collection.

This is an opportunity for an experienced legal billing leader who wants meaningful ownership—not simply a role maintaining existing processes. The Billing & Collections Manager will lead a ten-person team across multiple offices, establish clear operating standards, strengthen billing and collections performance, and help modernize the firm’s financial systems and workflows.

The ideal candidate is a hands‑on manager who can lead and develop an experienced team while remaining comfortable reviewing a complex prebill, resolving an e‑billing rejection, researching an account discrepancy, or reconstructing the audit trail from invoice through payment.

What You Will Own

• Lead the firm’s complete billing cycle, including the billing calendar, prebill distribution and return, invoice generation, complex and split billing, e‑billing submissions, and final invoice delivery
• Manage a team of approximately ten billing and collections professionals across multiple offices
• Establish portfolio assignments, productivity expectations, quality standards, cross‑training plans, and team coverage
• Coach employees, conduct performance management, and build a collaborative team that can work independently without being micromanaged
• Ensure invoices comply with engagement letters, fee arrangements, outside counsel guidelines, approved rates, staffing restrictions, expense rules, and client‑specific requirements
• Strengthen time‑entry and prebill‑return discipline by following up with attorneys and escalating recurring delays appropriately
• Lead collections activity for assigned portfolios, including client correspondence, collection calls, dunning schedules, promise‑to‑pay tracking, and account escalation
• Analyze aging by client, matter, practice group, and responsible attorney and translate the findings into prioritized action plans
• Resolve escalated billing disputes, deductions, payment arrangements, e‑billing rejections, reductions, and appeals
• Recommend appropriate credit or matter holds and ensure adjustments and write‑offs follow established authorization controls
• Develop and maintain billing and collections policies, desk procedures, controls, and audit‑ready documentation
• Identify opportunities to automate manual work, improve data quality, redesign workflows, and strengthen billing setup
• Participate in financial‑system enhancements, user acceptance testing, implementation, and rollout
• Partner closely with attorneys, practice groups, Finance, new business intake, reporting and analytics, and Information Technology
• Hold difficult but professional conversations with attorneys and clients regarding deadlines, billing requirements, disputes, and outstanding balances

What Success Looks Like

During the first year, the successful manager will help achieve:

• Faster invoice delivery following period close
• Improved prebill turnaround and attorney compliance
• Reduction of receivables in the 90-, 120-, and 180‑day aging categories
• Faster cash collection against billings
• Fewer e‑billing rejections and client reductions
• Higher first‑pass invoice acceptance
• Documented procedures covering the full billing and collections cycle
• A cross‑trained, accountable team operating under consistent standards

Specific performance targets will be established with Finance leadership after reviewing the firm’s existing baseline during the first 90 days.

Must‑Have Qualifications

• At least seven years of progressively responsible billing, collections, and accounts receivable experience within a law firm or comparable professional‑services environment
• At least three years of direct people management experience, including responsibility for coaching, performance management, workload assignment, and team accountability
• Strong working knowledge of law firm billing practices, including:
• Prebill workflows
• Complex and split billing
• Task‑based billing
• LEDES formats
• Alternative fee arrangements
• Trust and retainer application
• Adjustments and write‑off controls
• Meaningful commercial collections experience, including aging analysis, collection strategy, payment arrangements, escalations, and direct conversations with clients and attorneys
• Hands‑on experience with e‑billing platforms and client vendor portals
• Ability to resolve e‑billing rejections, reductions, deductions, and appeals
• Advanced Excel skills, including the ability to independently build, analyze, and audit billing and receivables reports
• Experience using an enterprise time‑and‑billing or legal practice‑management system and its reporting tools
• Demonstrated ability to establish standards and hold professionals accountable with confidence, judgment, and composure
• A leadership style that encourages independence, collaboration, consistency, and professional growth
• Bachelor’s degree in accounting, finance, business, or a related discipline, or an equivalent combination of education and directly relevant experience

Preferred Qualifications

• Current or recent billing and collections leadership experience within a multi‑office law firm
• Am Law 200 or similarly complex law firm experience
• Experience with Fulcrum, Aderant, or Elite
• Experience with e‑billing middleware such as eBillingHub or BillBlast
• Experience leading a billing‑system implementation, financial‑system conversion, or major workflow redesign
• Experience with billing data remediation and user acceptance testing
• Experience administering outside counsel guidelines for sophisticated institutional clients
• Reporting or visualization experience beyond Excel, such as Power BI
• CPA, CLM, or another relevant financial or law firm management credential

Why Consider This Opportunity?

• Lead a ten‑person team with responsibility across multiple offices
• Own meaningful firmwide billing and collections processes
• Join the organization during a period of significant growth and expansion
• Influence how new financial technology and processes are implemented
• Work directly with revenue leadership, attorneys, and executive stakeholders
• Receive a competitive base salary and bonus eligibility
• Join a collaborative environment that supports professional development and internal growth

Qualified candidates with the required legal or professional‑services billing, collections, and people‑management experience are encouraged to apply.