Billing & Collections Lead | Office Operations (Hybrid)

M&A Law Firm P.C.; Schaumburg (IL); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) employer matching after two yrs

Two weeks of vacation; one week sick"

Eleven paid holidays

Job summary

M&A Law Firm, P.C. is seeking an Office Administrator to lead collections, own the billing database, and collaborate closely with the Director of Operations.

The role supports two offices (Schaumburg and Chicago) with hybrid work options after an initial onsite period and offers growing responsibilities as the firm expands. You will manage client payments, respond to invoices, and help implement new systems while maintaining high professional standards and tenacious follow-through on

Qualifications

• Experience in billing, accounts receivable or collections; law firm experience preferred.
• Ability to explain charges clearly and diplomatically, in writing and by phone.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication and professional phone presence.
• Discretion in handling confidential client and firm financial information.

Responsibilities

• Lead the firm's collection efforts with responsibility for collecting all outstanding balances.
• Monitor the billing department email and respond to client questions about invoices.
• Review questioned charges with the responsible attorney and escalate corrections.
• Maintain the monthly billing database and generate reports on unpaid invoices.
• Provide daily support to the Director of Operations and manage calendars and routine communications.
• Oversee office operations, onboarding, and vendor issues across two locations in Schaumburg and Chicago.

Skills

Collections

Billing

Accounts receivable

Organization

Written & verbal communication

Interdepartmental coordination

Tools

Lawmatics

Smokeball

RingCentral

CallRail

Crisp

Wildfire

Rankings

Job description

M&A Law Firm, P.C. is seeking an Office Administrator to lead collections, own the billing database, and collaborate closely with the Director of Operations.

The role supports two offices (Schaumburg and Chicago) with hybrid work options after an initial onsite period and offers growing responsibilities as the firm expands. You will manage client payments, respond to invoices, and help implement new systems while maintaining high professional standards and tenacious follow-through on