Billing Clerk

Servpro Industries, Inc.; Delaware; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Billing Clerk to join their dynamic team. In this role, you will be the backbone of the office, assisting teammates and customers with professionalism and efficiency. Your responsibilities will include documenting account statuses, resolving unpaid claims, and entering crucial information into systems like Workcenter2.0 and Excel. With a focus on detail and organization, this position offers a chance for career progression and professional development in a supportive environment. If you thrive in fast-paced settings and enjoy helping others, this opportunity is perfect for you.

Benefits

Competitive compensation

Superior benefits

Career progression

Professional development

Qualifications

• High school diploma/GED preferred; proficient in Microsoft Office.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Document account status and queries for internal and external communication.
• Contact insurance companies to resolve unpaid claims and payment denials.
• Enter customer information in Workcenter2.0 and Excel spreadsheets.

Skills

Microsoft Office

Attention to detail

Problem-solving skills

Written communication

Verbal communication

Organizational skills

Multi-tasking

Education

High school diploma/GED

Tools

Workcenter2.0

Excel

Job description

SERVPRO of Bear New Castle is hiring a Billing Clerk!

Benefits

SERVPRO offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As a Billing Clerk, you would be asked to assist office teammates and all customers by handling office tasks, providing polite and professional assistance via phone and e-mail, and generally being a helpful and positive presence in the workplace.

Key Responsibilities

1. Documents detailed notes on accounts as needed to communicate account status and to document account queries for both internal and external parties.
2. Identifies trends affecting the client's A/R; collaborates with the operational team to ensure the client's account and works it daily on a timely basis.
3. Reviews the status of open accounts and contacts insurance companies and customers to resolve unpaid claims.
4. Enter customer and insurance information in Workcenter2.0 and Excel spreadsheets.
5. Answers or returns phone calls to customers or clients regarding account status in a timely manner.
6. Contacts and/or checks insurance company portals to resolve payment denials and claim correction issues.
7. Identify and bill secondary or tertiary insurances.
8. Files charges and payments in accordance with the current filing methods in place.
9. Follows Management policies and procedures.
10. Reports compliance concerns.
11. Participates in corrective action for compliance-related issues as needed.
12. Cooperates with compliance auditing and investigations.
13. Other duties as assigned.
14. Accepts additional responsibilities willingly.
15. Cross-training on all systems to ensure a check and balance internally.

Position Requirements

• High school diploma/GED (preferred)
• Must be knowledgeable in Microsoft Office
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

Skills/Physical Demands/Competencies

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.