Billing and Payment Coordinator

Total Quality Logistics; Independence Township (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health, dental and vision

401(k) with company match

Tuition reimbursement

Employee discounts

Financial wellness planning

Job summary

Total Quality Logistics is seeking a Billing and Payment Coordinator in Independence, Ohio to support billing and payments operations for customers and partners. You will be trained to specialize in invoicing, payment processing, and billing audits, contributing to trusted relationships with customers and transportation partners.

The role offers starting pay around $17.50–$18.50/hour with growth potential, benefits including health/dental/vision, a company-matched 401(k), tuition reimbursement

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with a focus on accuracy.
• Able to resolve issues calmly and professionally.
• Experience in office, clerical, or billing roles is a plus but not required.

Responsibilities

• Process incoming paperwork for billing and accounts payable.
• Review documents for accuracy and completeness.
• Make outbound calls to resolve paperwork issues.
• Communicate with sales teams and customers to resolve billing discrepancies.
• Answer incoming calls and route them to the appropriate team.

Skills

Communication skills

Organized

Detail-oriented

Customer service mindset

Team player

Job description

As a Billing and Payment Coordinator for TQL, you will be responsible for processing payments and billing customers. You will be trained to specialize in invoicing, payment processing, billing audits, payment resolution and customer-specific billing processes. You will play a vital role in TQL’s continued success, ensuring smooth billing and payment operations, while helping maintain our trust with customers and transportation partners. This is an excellent opportunity to build a strong foundation in accounting operations with one of Cincinnati’s leading companies

What’s in it for you:

• Starting pay: $17.50 - $18.50/hour
• Unmatched career growth potential with structured paths and mentorship for advancement
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning and more
• Up to $5,000/year tuition reimbursement
• Certified Great Place to Work with 900+ lifetime workplace award wins

Who we’re looking for:

• You are driven by helping customers and others
• You are organized and detail-oriented
• You can resolve issues with a calm, professional demeanor
• You have great communication skills
• You are a team player
• You are professionally driven and career motivated
• You are coachable – some office, clerical, or billing experience is preferred but not required

What you’ll do:

• Process incoming paperwork for billing and accounts payable
• Review all documents for accuracy while ensuring they are filled out completely
• Make outbound calls to resolve paperwork issues
• Communicate with sales teams and customers to help resolve any billing discrepancies
• Answer incoming calls and connect them to the appropriate team

Where you'll be:

6155 Rockside Rd Suite 115 Independence, Ohio 44131

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.