Billing Analyst

eTeam; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in Dallas is seeking a skilled individual for billing and finance management. Responsibilities include monitoring billing accuracy, processing invoices, and resolving customer inquiries. The ideal candidate will have a strong analytical background, excellent collaboration skills, and experience with Oracle tools. This role offers an opportunity to contribute to process enhancements and operational efficiencies in a dynamic environment.

Qualifications

• Years of experience preferred in a customer-facing environment.
• Able to operate in detail and contribute to process enhancements.
• Experience in identifying and delivering process efficiencies.

Responsibilities

• Monitor and ensure customer’s monthly billing is complete and accurate.
• Coordinate monthly invoice run to ensure accurate and timely billings.
• Act as First Line Support for approval requests and deal inquiries.

Skills

Analysis

Problem Solving

Collaboration

Attention to Detail

Education

Bachelor's degree or equivalent professional qualification

Tools

Oracle Financial R

Oracle Cloud

Microsoft Office

Job description

Job Responsibilities

• Monitor and ensure that the customer’s monthly billing is complete and accurate.
• Analyze and perform billing adjustments timely and accurately to customer accounts, making sure that the proper levels of authorization and documentation are in place.
• Process manual invoices, credit memos, and order quotes as requested.
• Review invoices and conduct variance analysis, with sign-off required.
• Coordinate monthly invoice run to ensure accurate and timely customer billings.
• Manage the Customers’ Cases in SFDC (ECM) timely and accurately to meet all internal SLAs.
• Assist in month-end close-related tasks.
• Assist in audits and SOX controls.
• Work closely with cross-functional organizations (VPs, Account Executives, CSM, C&C, Legal) to respond to customer inquiries and resolve billing issues.
• Resolve and track billing issues as they arise, working with upstream teams to fix root cause problems (SLA credits, install date discrepancies).
• Act as First Line Support for approval requests and deal inquiries.
• Participate in UATs, projects, and ad hoc assignments as needed.
• Implement and document processes and procedures required by SOX.
• Provide input into the ongoing development and support of billing systems, processes, and policies.
• Drive delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies.
• Lead small projects on systems and process efficiencies.
• Assist by providing analytical guidance to peers on complex problems.

Qualifications

• Bachelor’s degree or equivalent professional qualification.
• Years of experience preferred in a customer-facing environment.
• Able to operate in detail and contribute to process enhancements.
• Excellent collaboration skills with internal teams and external customers.
• Experience in identifying and delivering process efficiencies.

Knowledge, Skills, and Abilities

• Collaborative personality and ability to build strong personal relationships.
• Requires a high level of analysis, judgment, negotiation, and problem-solving skills.
• Well organized, with attention to detail and a dedication to resolving issues.
• Calm and effective under pressure, able to remain professional in high-stress situations.
• Able to plan, execute, and manage high volumes of work.
• Embraces change and supports team management through it.
• Able to interact with management levels of internal and external clients.
• Experience with Oracle Financial R, Oracle Cloud, Collection Module, and Client.
• Strong background in Microsoft Office, specifically Outlook and Excel.
• Puts the customer at the center of everything.