Account Management Processor

C01 Carrier Corporation; Village of Brewster (NY); Presencial; USD 79.000 - 158.000; Tempo integral

Resumo da vaga

Carrier Global Corporation is seeking an Account Management Processor in Brewster, NY to support customer and vendor accounts, bookings, and billing processes. The role collaborates with Sales, Service, Billing, AR, AP, and procurement to ensure accurate data and timely invoicing.

The position requires a High School Diploma or GED and 1+ years in sales, service, billing, AR/AP, or procurement. Strong organization, communication, and system skills are essential for success.

Qualificações

• High School Diploma or GED required.
• 1+ years’ experience in Sales, Service, Billing, AR, AP, Procurement, and customers preferred.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Answer incoming customer and internal calls; set up new customers and vendors; maintain safety portals and COI requests.
• Serve as AR SME; resolve billing disputes and monitor account metrics; assist in cash flow and conflict resolution.
• Book jobs with Sales; coordinate parts orders; notify Service teams of bookings and scheduling; support accurate billing and EAC adjustments.
• Review open orders; prepare invoice backups; resolve issues delaying invoicing; assist in minimizing underbilling.

Conhecimentos

Customer service

Attention to detail

Multitasking

Formação

High School Diploma or GED

Ferramentas

ERP systems

CRM systems

Billing software

Accounting systems

Descrição da vaga

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Role Responsibilities

• Customer & Vendor Account Management: Answer incoming customer and internal calls as the second line of defense, providing professional and timely support; Set up new customers & vendors accurately and completely to minimize accounts receivable issues, billing errors, and customer disputes; Submit and maintain customer Tax Exemption updates; Manage customer site access requirements and maintain required safety portals; Process COI requests; Create customer-specific reports as requested
• Accounts Receivable & Collections Support: Serve as the Accounts Receivable Subject Matter Expert (AR SME) and primary resource for AR-related questions and issues; Research, resolve, and manage customer billing disputes; Participate in weekly AR calls and communicate outstanding issues, resolutions, and action items; Review AR DMB metrics and clearly communicate progress, trends, changes, and areas requiring attention; Manage the customer credit hold and release process; Review service project reconciliations to ensure projects are accurately billed, with a focus on minimizing underbilled projects; Maintain the payment check log for checks remitted to the local office
• Job Booking & Project Administration: Book jobs accurately and in lockstep with the Sales team; Conduct daily reviews of closed but un-booked opportunities and complete the booking process promptly; Coordinate required parts & subcontractor ordering as part of the job booking process; Process parts orders for quoted jobs; Notify the Service Coordinator & Service Manager of new job bookings and any scheduling requirements; Book Service projects and partner with billing teams to ensure accurate and timely billing; Manage Estimate at Completion (EAC) activities, including reviewing costs to date and making appropriate EAC adjustments; Reconcile service projects and identify potential billing discrepancies before they become issues.
• Billing & Order Management: Review open orders to ensure jobs are complete and ready for billing; Review Preliminary Billing Documents (PBDs) and ensure invoices are processed prior to month-end/EOM; Prepare invoice backup and supporting documentation as needed to facilitate accurate and timely customer invoicing; Work closely with billing teams to resolve issues that may delay invoicing; Support efforts to maintain minimal-to-zero underbilled projects
• Accounts Payable & Procurement: Process Accounts Payable (AP) transactions accurately and timely; Process purchase orders and ensure appropriate documentation and approvals are maintained; Support accurate parts and subcontractor purchasing activities associated with booked jobs; Coordinate vendor-related information and resolve issues that may impact AP processing
• Compliance & Administrative Support: Process certified payroll as required; Maintain accurate documentation and records related to customer, vendor, job, billing, and payment activities; Update customer access, safety, tax, and insurance requirements as needed; Provide administrative and reporting support to internal teams and customers

Role Purpose

This position plays a critical role in ensuring customer and vendor accounts are established accurately, jobs are booked and processed efficiently, billing is completed timely, and financial discrepancies are identified and resolved The Account Management Processor is a key connection point between Sales, Service, Operations, Billing, AR, AP, vendors, and customers. By ensuring information is accurate from the beginning of the process through final billing and payment, this role helps prevent disputes, protect revenue, improve cash flow, and deliver a better customer experience.

Minimum Requirements

• High School Diploma or GED
• 1+ years’ experience in Sales, Service, Billing, AR, AP, Procurement, and customers

Preferred

• Highly organized and detail-oriented
• Comfortable working with numbers, financial information, and operational data
• Able to manage multiple priorities and deadlines in a fast-paced environment
• Experienced with ERP, CRM, billing, or accounting systems preferred
• Proactive in identifying potential billing, AR, AP, and job-processing issues before they Escalate

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 27 October 2026

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.