Billing Administrator x 2

Cummins Mellor; Blackburn (OK); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Holiday pay

Pension scheme

Employee Assistance Programme

Free onsite facilities

Job summary

Cummins Mellor is seeking a Temporary Administrator based in Blackburn. The role involves supporting customers, clients, and internal teams, handling enquiries, and ensuring records are accurate and up to date.

You will manage a varied workload with strong attention to detail, delivering professional written communication and liaising with clients to resolve service requests. Immediate availability is preferred.

Qualifications

• Experience in administration or customer service.
• Excellent written and verbal communication.
• Able to manage a varied workload.
• Proactive and positive approach.

Responsibilities

• Respond to customer and client enquiries via a ticketing system.
• Provide professional and helpful written communication.
• Update customer records and account information.
• Request and follow up outstanding information and documentation.
• Liaise with clients to resolve queries and service requests.
• Handle and escalate complaints where appropriate.
• Maintain accurate records and notes.
• Prepare and issue documentation.
• Work closely with other departments to resolve issues efficiently.
• Ensure information is handled in line with GDPR and data protection requirements.

Skills

Customer service

Organised

Attention to detail

Time management

Independent worker

Tools

CRM systems

Ticketing systems

Job description

Temporary Administrator | Blackburn | £12.82 per hour

Are you an experienced administrator with great attention to detail and a strong customer service background?

We’re recruiting for a Temporary Administrator to join a busy and professional team based in Blackburn. This is a great opportunity for someone who enjoys working with people, keeping things organised and making sure information is accurate and up to date.

The role

You’ll be responsible for supporting customers, clients and internal teams, dealing with enquiries and ensuring records and information are maintained accurately.

Your duties will include:

• Responding to customer and client enquiries via a ticketing system
• Providing professional and helpful written communication
• Updating customer records and account information
• Requesting and following up outstanding information and documentation
• Liaising with clients to resolve queries and service requests
• Handling and escalating complaints where appropriate
• Maintaining accurate records and notes
• Preparing and issuing documentation
• Working closely with other departments to resolve issues efficiently
• Ensuring information is handled in line with GDPR and data protection requirements

About you

You’ll ideally have previous administration or customer service experience, although we’re more interested in finding someone who is organised, accurate, professional and confident dealing with people.

You’ll need:

• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Good organisational and time management skills
• The ability to manage a varied workload and prioritise effectively
• Strong problem-solving skills
• A proactive and positive approach
• Confidence working independently and as part of a team
• Previous experience with CRM, ticketing or customer service systems would be advantageous

What's on offer?

• Temporary position based in Blackburn
• Competitive hourly rate
• Flexible working hours
• Holiday pay
• Pension scheme
• Employee Assistance Programme
• Free onsite facilities

If you’re an immediately available administrator or customer service professional looking for a temporary opportunity in Blackburn, we’d love to hear from you.