Billing & Accounts Support Specialist

Med A/Rx; Charlotte (NC); On-site; USD 22,000 - 25,000; Full time

Job summary

Meduit is seeking a Customer Service Representative for onsite work in Charlotte to support customers with account-related questions, payments, and issue resolution. The role involves handling inbound and outbound calls, documenting interactions, and ensuring a positive customer experience in a fast-paced environment.

Schedule options include 8am–5pm or 11am–8pm ET, Monday through Friday, with compensation of $16–$18 per hour base plus incentives.

Qualifications

• Minimum 1 year of experience in a customer-facing role (call center, retail, office, front desk, administrative, or similar).
• Experience in a fast-paced, performance-driven environment.
• Strong computer skills, including the ability to navigate multiple systems (Outlook, Word, Excel or similar tools).
• Ability to communicate clearly and professionally, including handling account-related conversations.

Responsibilities

• Handle inbound and outbound calls related to customer account balances.
• Provide clear, professional explanations of balances, payments, and available options.
• Set up payment arrangements and process transactions over the phone.
• Accurately document all interactions while navigating multiple systems.
• Follow established workflows, scripts, and compliance requirements.
• Meet performance goals related to productivity and quality.
• Assist customers with available support or financial assistance programs when applicable.

Skills

Customer service

Communication

Computer skills

Education

High School Diploma or GED

Job description

Meduit is seeking a Customer Service Representative for onsite work in Charlotte to support customers with account-related questions, payments, and issue resolution. The role involves handling inbound and outbound calls, documenting interactions, and ensuring a positive customer experience in a fast-paced environment.

Schedule options include 8am–5pm or 11am–8pm ET, Monday through Friday, with compensation of $16–$18 per hour base plus incentives.