Bill Pay Product Associate - Payments Platform

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Bill Pay Product Associate on the Bill Pay Payments team within Connected Commerce.

You will own the end-to-end product lifecycle for digital business loan payment experiences and advocate for customers while partnering across teams to deliver scalable improvements. You will lead discovery, define customer journeys, maintain the backlog, and measure impact with clear outcomes, KPIs, and reliable performance.

Qualifications

• 4 years of experience in product management or a closely related domain.
• Demonstrated customer-first product thinking, including problem definition, prioritization, and measurable outcomes.
• Knowledge of the product development life cycle, user experience design, and data analytics.
• Proven ability to lead discovery, ideation, requirements definition, and value delivery across the product life cycle.
• Bachelor’s degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience.

Responsibilities

• Support product strategy and vision that delivers measurable customer value.
• Partner with Product, Technology, Design, and Analytics to define and deliver customer journeys and strategic platform initiatives.
• Translate customer, business, and platform outcomes into clear requirements, key performance indicators, and success metrics delivered through user stories and workflows.
• Lead discovery and research to identify customer needs and incorporate solutions into the product roadmap.
• Own and maintain a prioritized product backlog aligned to the strategic roadmap and value proposition.
• Track and improve product success metrics, including cost, functionality, risk, and reliability.

Skills

Product management

Customer-centric thinking

Data analytics

Requirements definition

Backlog management

Education

Bachelor’s degree in Computer Science, Engineering, Business, or equivalent

Tools

Workflow automation

Generative AI tools

Job description

JPMorgan Chase & Co. is seeking a Bill Pay Product Associate on the Bill Pay Payments team within Connected Commerce.

You will own the end-to-end product lifecycle for digital business loan payment experiences and advocate for customers while partnering across teams to deliver scalable improvements. You will lead discovery, define customer journeys, maintain the backlog, and measure impact with clear outcomes, KPIs, and reliable performance.