Bill Pay Product Associate, Banking Payments

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Bill Pay Product Associate on the Bill Pay Payments team within Connected Commerce.

You will own the end-to-end product lifecycle for digital business loan payment experiences and advocate for customers while partnering across teams to deliver scalable improvements. You will lead discovery, define customer journeys, maintain the backlog, and measure impact with clear outcomes, KPIs, and reliable performance.

Qualifications

• 4 years of experience in product management or a closely related domain.
• Demonstrated customer-first product thinking, including problem definition, prioritization, and measurable outcomes.
• Knowledge of the product development life cycle, user experience design, and data analytics.
• Proven ability to lead discovery, ideation, requirements definition, and value delivery across the product life cycle.
• Bachelor’s degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience.

Responsibilities

• Support product strategy and vision that delivers measurable customer value.
• Partner with Product, Technology, Design, and Analytics to define and deliver customer journeys and strategic platform initiatives.
• Translate customer, business, and platform outcomes into clear requirements, key performance indicators, and success metrics delivered through user stories and workflows.
• Lead discovery and research to identify customer needs and incorporate solutions into the product roadmap.
• Own and maintain a prioritized product backlog aligned to the strategic roadmap and value proposition.
• Track and improve product success metrics, including cost, functionality, risk, and reliability.

Skills

Product management

Customer-centric thinking

Data analytics

Requirements definition

Backlog management

Education

Bachelor’s degree in Computer Science, Engineering, Business, or equivalent

Tools

Workflow automation

Generative AI tools

Job description

Are you ready to shape the future of how businesses manage their finances? Join a collaborative team where your product expertise helps customers make business loan payments with confidence.

As aBill Pay Product Associate on the Bill Pay Payments team in Connected Commerce, you own the end-to-end product life cycle for digital business loan payment experiences. You advocate for customers, partner across teams to deliver improvements at scale, and measure impact through clear outcomes and reliable performance.

Job responsibilities

• Support product strategy and vision that delivers measurable customer value
• Partner with Product, Technology, Design, and Analytics to define and deliver customer journeys and strategic platform initiatives
• Translate customer, business, and platform outcomes into clear requirements, key performance indicators, and success metrics delivered through user stories and workflows
• Lead discovery and research to identify customer needs and incorporate solutions into the product roadmap
• Own and maintain a prioritized product backlog aligned to the strategic roadmap and value proposition
• Track and improve product success metrics, including cost, functionality, risk, and reliability

Required qualifications, capabilities, and skills

• 4 years of experience (or equivalent expertise) in product management or a closely related domain
• Demonstrated customer-first product thinking, including problem definition, prioritization, and measurable outcomes
• Knowledge of the product development life cycle, user experience design, and data analytics
• Proven ability to lead discovery, ideation, requirements definition, and value delivery across the product life cycle
• Bachelor’s degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience

Preferred qualifications, capabilities, and skills

• Experience working in a highly matrixed, complex organization
• Familiarity with artificial intelligence tooling, such as workflow automation, generative AI tools, or agent-based workflows
• Background in payments, financial technology, or lending

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.