Bilingual Workforce Supervisor

SURGE Staffing; Reading (Berks County); On-site; USD 42,000 - 62,000; Full time

Job summary

Surge Staffing is seeking an on-site Bilingual Workforce Supervisor in Reading, PA to meet the temporary staffing and training needs of a major client. You will match temps to customer requirements, supervise on-site staffing specialists, and deliver high-quality service to both clients and temporaries.

Fluent in Spanish and English, you will handle attendance, administrative tasks, and support workers compensation processes while building strong business relationships and ensuring accurate

Qualifications

• Must be fluent in Spanish and English (read, write, speak).
• Experience supervising staff or 1-2 years in a supervisory role.
• Strong customer service and ability to build partnerships.
• Excellent communication and administrative skills.
• Experience with background checks, I-9, and E-Verify.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Internet.

Responsibilities

• Meet temporary help and training needs for a major SURGE client.
• Deliver high quality service to customers and temps.
• Develop and retain business through outstanding service.
• Perform administrative tasks supporting the mission.
• Monitor attendance of employees.
• Process Workers' Compensation claims.
• Reconcile invoices from vendors.
• Other duties as assigned.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Supervisory experience

Administrative skills

Education

High School diploma

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Internet

Job description

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.

The Bilingual Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:
1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs
2) develops and retains business by providing outstanding customer service
3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Must be able to speak, read, and write fluent Spanish and English
• Effectively meeting the temporary help and/or training needs of a major SURGE Client
• Delivers high quality service to the customer and temporary employees
• Develops and retains business by providing outstanding customer service
• Performs a variety of administrative tasks
• Monitor attendance of employees
• Process and assist with Workers Compensation claims
• Reconcile invoices from all vendors
• Other duties as assigned

QUALIFICATIONS AND SKILLS

• High School diploma required
• Proven leadership/success in a previous managerial role
• Exceptional customer service skills and the ability to build/enhance successful business partnerships
• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
• Must have great communication and customer service skills
• Must have administrative skills
• Experience in performing background checks, I 9, and E Verify
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Job Type: Full-time