Bilingual Onsite Supervisor

Surge Staffing; Manchester (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Surge Staffing is seeking a Bilingual Onsite Supervisor (English/Spanish or Creole) to support a major client at an on-site location in Manchester, TN. The role focuses on matching temporaries to client needs, delivering excellent service, and developing business relationships.

The position requires leadership experience, strong communication, and proficient MS Office skills. Work hours are Monday–Friday, 7am–4pm, with potential supervision of On-site Staffing Specialists.

Qualifications

• High School diploma is required.
• Proven leadership or managerial experience.
• Excellent customer service and relationship-building skills.
• 1–2 years in a supervisory role or 3–5 years in customer service.
• Strong communication and administrative abilities.
• Experience with background checks, I-9, and E-Verify.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook.

Responsibilities

• Meet temporary help and training needs for a major client.
• Deliver high-quality service to customers and temporaries.
• Develop and retain business through outstanding service.
• Handle administrative tasks and monitor attendance.
• Process Workers' Compensation claims and reconcile vendor invoices.
• Supervise On-site Staffing Specialists as needed.
• Support other duties as assigned.

Skills

Bilingual English/Spanish or Creole

Leadership experience

Customer service

Communication skills

Administrative skills

Background checks / I-9 / E-Verify

MS Office (Word/Excel/PowerPoint/Outlo

Education

High School diploma

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Internet

Job description

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.

The Bilingual Onsite Supervisor (fluent in English and Spanish, or Creole) is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs2) develops and retains business by providing outstanding customer service3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists.

***Work Hours: M-F 7am-4pm***

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Effectively meeting the temporary help and/or training needs of a major SURGE Client
• Delivers high quality service to the customer and temporary employees
• Develops and retains business by providing outstanding customer service
• Performs a variety of administrative tasks
• Monitor attendance of employees
• Process and assist with Workers Compensation claims
• Reconcile invoices from all vendors
• Other duties as assigned

QUALIFICATIONS AND SKILLS

• High School diploma required
• Proven leadership/success in a previous managerial role
• Exceptional customer service skills and the ability to build/enhance successful business partnerships
• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
• Must have great communication and customer service skills
• Must have administrative skills
• Experience in performing background checks, I 9, and E Verify
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
IND1