Bilingual Workforce Supervisor

Surge; Normal (IL); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Surge Staffing is seeking a Bilingual Workforce Supervisor to meet the temporary help and training needs of a major client. The on-site role requires fluency in Spanish and English, leadership ability, and strong customer service skills to deliver high-quality service to customers and temporaries.

The position involves supervising on-site staff, handling administrative tasks, attendance monitoring, and invoicing reconciliation to ensure seamless operations and client satisfaction.

Formación

• High School diploma required.
• Proven leadership in a supervisor role.
• Exceptional customer service skills and strong communication abilities.
• Experience with background checks, I-9, and E-Verify.
• Proficiency in MS Word, Excel, PowerPoint, Outlook and Internet.

Responsabilidades

• Meet temporary help and training needs by matching skills to client requirements.
• Deliver high quality service to customers and temporary employees.
• Develop and retain business by providing outstanding customer service.
• Perform a variety of administrative tasks to support quality service and performance.
• Monitor attendance of employees and process Workers' Compensation claims.
• Reconcile invoices from vendors.

Conocimientos

Bilingual English/Spanish

Leadership experience

Customer service

Communication skills

Administrative skills

Educación

High School diploma

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Internet

Descripción del empleo

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.

The Bilingual Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:

1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs

2) develops and retains business by providing outstanding customer service

3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Must be able to speak, read, and write fluent Spanish and English
• Effectively meeting the temporary help and/or training needs of a major SURGE Client
• Delivers high quality service to the customer and temporary employees
• Develops and retains business by providing outstanding customer service
• Performs a variety of administrative tasks
• Monitor attendance of employees
• Process and assist with Workers Compensation claims
• Reconcile invoices from all vendors
• Other duties as assigned

QUALIFICATIONS AND SKILLS

• High School diploma required
• Proven leadership/success in a previous managerial role
• Exceptional customer service skills and the ability to build/enhance successful business partnerships
• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
• Must have great communication and customer service skills
• Must have administrative skills
• Experience in performing background checks, I 9, and E Verify
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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