Bilingual Workforce Operations Coordinator

Ascendo-Resources; Jacksonville (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Ascendo-Resources seeks a highly organized Bilingual Workforce Operations Coordinator to manage a large network of independent contractors on‑site in Jacksonville. This role emphasizes workforce coordination, contractor engagement, compliance, and operational support alongside onboarding new contractors.

The ideal candidate will maintain accurate records, ensure contractor readiness, and coordinate communication across teams to minimize coverage gaps and maximize contractor retention.

Qualifications

• Experience coordinating employees, contractors, or field personnel in a fast‑paced environment.
• Strong organizational skills with ability to manage multiple deadlines and priorities.
• Excellent follow‑up and attention to detail.

Responsibilities

• Serve as primary point of contact for independent contractors throughout engagement.
• Coordinate onboarding, documentation, and start dates for contractors.
• Maintain a reliable pool of contractors to support ongoing needs.
• Track availability, status, and assignment readiness of contractors.
• Communicate regularly with contractors regarding assignments and documentation.
• Help resolve contractor questions and day‑to‑day issues quickly and professionally.

Skills

Workforce coordination

Contractor management

Operations coordination

CRM experience

MS Office

Education

Bachelor's degree preferred

Tools

CRM

HRIS

ATS

MS Office

Job description

Bilingual Workforce Operations Coordinator

Full-Time | Monday–Friday, 8:00 AM–5:00 PM

On‑Site Position

We are seeking a highly organized, relationship-driven Bilingual Workforce Operations Coordinator to manage and support a large network of independent contractors.

This is not a traditional HR or corporate recruiting position. While the role does include identifying, interviewing, and onboarding new contractors, the primary focus is workforce coordination, contractor management, compliance, operational support, documentation, and contractor engagement.

The ideal candidate enjoys working with people but is equally strong at managing details, solving day‑to‑day operational issues, maintaining accurate records, and ensuring contractors are ready and available when needed.

What You’ll Be Responsible For

Independent Contractor Coordination

• Serve as a primary point of contact for independent contractors throughout their relationship with the organization.
• Coordinate new contractor setup, onboarding, documentation, agreements, and start dates.
• Maintain an active and reliable pool of contractors to support ongoing business needs.
• Track contractor availability, status, documentation, and assignment readiness.
• Communicate regularly with contractors regarding assignments, requirements, documentation, and operational updates.
• Help resolve contractor questions and day-to-day issues quickly and professionally.

Workforce Sourcing & Onboarding

• Identify and engage potential independent contractors as workforce needs arise.
• Conduct initial conversations and interviews to determine qualifications, availability, and fit.
• Maintain a pipeline of qualified contractors for upcoming assignments.
• Coordinate onboarding from initial contact through activation.
• Support referral programs and other initiatives designed to expand the contractor network.

Recruiting is one component of this position, but this is not a traditional Talent Acquisition role.

Operations Support

• Partner closely with Operations to ensure sufficient contractor coverage for upcoming projects and assignments.
• Coordinate contractor check‑in and assignment‑related activities.
• Monitor workforce needs and proactively identify potential coverage gaps.
• Maintain accurate contractor and assignment information within internal systems.
• Assist with contractor compensation documentation and coordination with internal departments.
• Support contractor events and other workforce‑related activities.

Compliance & Documentation

• Collect, review, and maintain required contractor documentation.
• Track missing, incomplete, or expiring documents.
• Conduct routine contractor compliance reviews.
• Maintain organized electronic contractor files.
• Ensure contractor agreements and assignment‑related documentation are completed accurately.
• Support internal audits and documentation requirements.
• Maintain accurate information within CRM and database systems.

Contractor Engagement & Retention

• Build strong relationships with contractors to encourage engagement and retention.
• Coordinate contractor appreciation and recognition initiatives.
• Manage referral programs and contractor communications.
• Help create a positive contractor experience from onboarding through ongoing assignments.
• Proactively address contractor concerns that could impact retention or availability.

What We’re Looking For

This position is best suited for someone with experience in areas such as:

• Workforce coordination
• Staffing operations
• Independent contractor management
• Field operations
• Event staffing
• Logistics coordination
• High‑volume workforce management
• Dispatch or scheduling
• Account or contractor coordination
• Operations administration

Qualifications

• Previous experience coordinating employees, contractors, field personnel, temporary workers, or another high‑volume workforce.
• Strong organizational skills with the ability to manage multiple people, deadlines, and priorities simultaneously.
• Excellent follow‑up and attention to detail.
• Strong interpersonal skills and the ability to build relationships with a wide variety of personalities.
• Comfortable speaking with prospective contractors and evaluating basic qualifications.
• Experience with onboarding, compliance documentation, scheduling, or workforce administration.
• Strong written and verbal communication skills.
• Bilingual communication skills strongly preferred.
• Proficiency with Microsoft Office.
• Experience working in CRM, workforce management, ATS, HRIS, or similar database systems.
• Comfortable learning new technology and maintaining accurate system records.
• Bachelor’s degree preferred but not required for candidates with relevant experience.
• Reliable transportation required.

The Right Person for This Role

You may be a strong fit if you:

• Are highly organized and naturally keep track of details.
• Enjoy working directly with contractors and field personnel.
• Know how to keep people engaged, informed, and accountable.
• Are comfortable picking up the phone and finding additional workers when coverage is needed.
• Can manage onboarding paperwork and compliance without losing sight of the people involved.
• Thrive in a fast‑moving operational environment.
• Are proactive and address problems before they become emergencies.
• Can shift between contractor conversations, documentation, systems, scheduling, and operational priorities throughout the day.
• Prefer a hands‑on operations role over a traditional corporate HR environment.

What Success Looks Like

Success in this position means:

• Maintaining a dependable pool of qualified independent contractors.
• Having sufficient contractor coverage to meet operational needs.
• Keeping contractor documentation accurate and current.
• Completing onboarding efficiently.
• Maintaining accurate CRM and workforce records.
• Building strong contractor relationships that improve retention.
• Responding quickly when workforce needs change.
• Providing dependable support to Operations and other internal teams.